- Manages all Food & Beverage Outlets and Banquet as directed.
- Monitors performance of outlets, as well as department staffing schedules.
- Greets guests and has floor presence as needed.
- Performs spot checks and enforces for the service staff presentation and appearance standards.
- Fosters an atmosphere where guests need, and satisfaction take top priority.
- Responsible for professional knowledge of product (up selling).
- Tests staff to insure consistent guest service.
- Performs other functions as required by the Director of Restaurants, Bars and Events, and/or Hotel and guest needs.
- On a day-to-day basis, monitors the service performance of the staff.
- Corrects any violation of standards through progressive discipline.
- Develops and updates all operating manuals.
- Interviews, hires, trains, counsels and disciplines staff.
- Holds monthly departmental staff communications meetings.
- Takes minutes, composes and submits a report.
- Participates in hotel resume meetings, departmental head meetings, food and beverage meetings, and other meetings as necessary.
- Fosters a professional teamwork mentality among the staff and enforces a professional demeanor at all times with guests.
- Supports implements and reinforces hotel standards in food and beverage service and product presentation.
- Prepares weekly staff schedule and payroll.
- Adheres to the scheduling needs of the hotel, accordance with current Contract.
- Monitors menu items consumption for all food & beverage.
- Collaborates with culinary team to develop and recommends changes.
- Monitors productivity guidelines for all departments in the Food & Beverage division.
- Reviews daily revenue report, and is responsible for accuracy.
- Prepares monthly and weekly abstract of product of sales; analyzes results and makes recommendations accordingly.
- Responsible for physical presentation of all Food & Beverage FOH areas.
- Experienced in Restaurant service and/or Food & Beverage operations and held a supervisory position for a minimum of 2 years.
- Fluent in English (verbal, read, and write).
- Be a pro at working under pressure, meeting deadlines, using good judgment and maintaining confidentiality.
- Previous NYC Hotel Union experience
- Multilingual
- College degree in Hotel/Restaurant Management
- Knowledge of MICROS (or other POS system), and/or other Hotel Management Systems, Online Reservation systems e.g. Resy, Open Table
- Maintain service flow and guest interaction.
- Clear communicator.
- Strong organizational skills
- Ability to analyze data, current trends, and practices.
- Demonstrated initiative, attention to detail and follow through.
- Demonstrated ability to motivate and coach all levels of employees.
- Knowledge of competitive set and innovative approaches to dining experience.
- Experience in kitchen expediting.
- Self-Efficiency
- Knowledge of American and International cuisine.
- Basic or higher wine, spirit and cocktail knowledge.
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Food and Beverage Manager - New York, United States - HYATT Hotels
Description
Summary:JOB SCOPE:
Responsible for the overall operation of all Food & Beverage outlets with Banquet coverage as needed.
JOB FUNCTIONS:
QUALIFICATIONS:
ESSENTIAL:
•Sensitivity, empathy and responsiveness to employee needs and concerns
Ethical Awareness (Measuring concerns of fairness, equity, integrity, and ethics.)
•Demonstrated ability to use good judgment.
Self-Efficacy