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    Assistant Manager - Boston, United States - Boston Residential Concierge

    Boston Residential Concierge
    Boston Residential Concierge Boston, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Full Job Description

    Assistant General Manager ( Residential )

    BRC is looking for an Assistant General Manager for one of its high-rise Residential Buildings located in Quincy. This role reports to General Manager.
    Summary
    The Assistant General Manager (AGM) directly supervises Concierges in multiple properties, and all department leads. This role oversees the direct implementation and overall operation of all building services and priorities set by the General Manager, Board of Directors and Clints, Building Managers, including development and oversight of all staff members. The AGM works closely with the General Manager and all staff members to ensure proper staff maintains high service levels to our clients.

    Schedule: Tuesday-Saturday, 12 pm -8 pm, plus occasional evenings, and rotating on-call as needed.
    Duties and Responsibilities

    • Participates in all hiring, training, discipline and is directly responsible for all-time approval and scheduling for on-site staff. Responsible for payroll review, management, correction.
    • Supervision and oversight of the Concierge staff directly and via delegation to the Concierges to ensure the efficient and effective provision of all desk service
    • Assist in Planning resident engagement and execution of special events, meetings, and socials. Management liaison to the Social Committee by attending regular meetings; planning and overseeing events.
    • Ensure the introduction and orientation of all new owners with initial contact, greeting, and support, coordination with the Welcome Committee.
    • Direct overall responsibility for site cleanliness and maintenance, as delegated to the porter and custodial leads; leadership and documentation of the weekly walkthrough, communication of all walkthrough checklist items, and review and documentation of the completion of those items.
    • Communication with residents via e-mail and phone and through the Concierge Bulletin. Manage all complaints and follow-up.
    • Attend Committee Meetings, Board Work Sessions and Meetings, Town Halls often after hours and on weekends.
    • Be available on a regular rotation to handle emergency on-call, primarily over the phone.

    Qualifications and Abilities

    • Requires experience in residential property and/or staff management.
    • Must be a clear communicator, written orally and via the computer, and work with various people, including owners, Property Manager Executive Concierge, property staff, property management, contractors, and service providers professionally and courteously.
    • Must be well-groomed and professional in appearance.
    • Must have experience and train and supervise the staff and outside contractors engaged in the building.
    • Must be computer-literate and able to efficiently and effectively utilize word processing programs and spreadsheets to communicate with owners, property managers, and staff and generate reports, worksheets, and other documents; must be proficient with email; The ability to easily and confidently monitor and address issues with building systems and access device.
    • Must be capable of walking through the building, standing for long periods, and often leading grueling building walkthroughs and inspections, sometimes amounting to thousands of steps per day, including up and down stairwells.

    This job description is intended as a guide and is not a comprehensive list of duties. Position responsibilities are subject to change and will be

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