- Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
- Comprehensive understanding of the general/technical aspects of the job.
- Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
- Work is completed with minimal supervision and assignments may be completed without established procedures.
- May determine methods and procedures for new assignments. Typically provides guidance to other non- exempt employees.
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
- Provide resolution and feedback based on analysis.
- Participates/leads in projects for process or quality improvements.
- Works with escalated customers and recommends actions in post incident reviews.
- Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.
- High school education or equivalent.
- Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.
- Superior communication skills both written and verbal Experience in customer facing role either remote or face to face Understands internal processes and tools Computer proficiency Problem solving skills Accuracy in data entry Excellent fluency in language to be supported.
- Experience in a phone based remote role Familiarity with computer technology
- Time management skills Oversee compliance with operating procedures and standards
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks Ability to mentor and train new agents
- Health insurance
- 1 year
- 8 hour shift
- Day shift
- Monday to Friday
- Hybrid work
- Customer service: 1 year (Preferred)
- Rio Rancho, NM Preferred)
- Rio Rancho, NM 87124: Relocate before starting work (Required)
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BCForward Rio Rancho, United StatesJob Description · Job DescriptionBCforward is currently seeking a highly motivated (Hybrid) Sales Representative/ Sales Call Center Rep for an opportunity in Rio Rancho, NM · Position Title: Sales Representative/ Sales Call Center Rep (Hybrid) · Location: Rio Rancho, NM, 87144 · ...
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Customer Service/Inside Sales/Sales Representative/Call Agent - Rio Rancho, NM, United States - BCFORWARD TECHNOLOGIES PRIVATE LIMITED
Description
*Position Title**Location*_*Rio Rancho, NM.*_*Anticipated Start Date*Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
*Expected Duration:
*Job Type:
*Pay Range: (Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
*Job Description:
*Keywords: Call Centre/ Customer Care/ Customer Support
Job Type:
Full-time
Pay:
$ $17.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location:
Hybrid remote in Rio Rancho, NM 87124
