Call Center Representative - Albuquerque, United States - LHH Recruitment Solutions

Description

Job Description

Job Description

LHH seeks a bilingual Call Center Representative in Albuquerque, NM

Duties and Responsibilities

• Answers all incoming calls in a prompt and courteous manner.
• Obtain patient demographics, insurance information and requested procedure data from various sources (MI, EPIC and PenRad) to reserve a scheduled appointment time.
• Places outgoing appointment calls to patients/medical offices.
• Performs related work as required and other duties as assigned.
• Position may include extended hours and Saturday rotation
• Knowledge of medical terminology.
• Knowledge of insurance verification
• Ability to use common software packages (e.g., spreadsheets, databases, word processing, statistical, e-mail and internet).
• Ability to speak clearly and concisely, follow and comprehend oral and written instruction.
• High school graduation or GED.
• A minimum of Two years of call center in a healthcare setting
• Bilingual in Spanish

This is a full time position, onsite 8am-5pm

Pay Details: $16.00 to $17.80 per hour

Search managed by: Joanna Calderon

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.