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Albuquerque

    Call Center Representative - Albuquerque, United States - Duke City Urgent Care

    Duke City Urgent Care
    Duke City Urgent Care Albuquerque, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    Salary: $15 - 19/hour


    Job Description:

    Duke City Primary Care is looking to add a few exceptional people to our team We are looking for a F/T or P/T Call Center Representative to support our commitment to offering fast, friendly, quality care to the residents of NM. If you thrive in a teamwork based environment and always bring your best self forward, we are looking for you


    Job Summary:

    The Call Center position is responsible for taking incoming calls from patients, scheduling appointments, office tasks, and generating outgoing calls. Additional duties may be required.


    Job Overview and Purpose:

    • Using excellent customer service skills, answering incoming calls, book patient appointments, interact with other provider offices, insurance companies and other healthcare industry vendors.
    • Answer phone promptly in a polite and professional manner.
    • Obtain and enter accurate demographic information into our EHR (address, phone number, emergency contact info, alternative phone number, insurance information, etc.)
    • Use sound judgment and patience in handling calls, especially with upset patients.
    • Proactively manage providers' schedules to ensure appointments are booked accordingly to establish clinic protocol, seeking ways to ensure patients are seen in a timely manner and reducing gaps in a provider's schedule.
    • Display a positive and professional demeanor in all interactions, including but not limited to patients and their family members, medical staff. co-workers, and vendors.
    • Maintain the highest level of confidentiality, protecting all protected health information according to HIPAA regulations.
    • Other duties as assigned.
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