- The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending.
- The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
- The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives.
- Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).
- Receive inbound calls and make outbound calls to consumers
- Mortgage and/or financial services call center experience is a plus
- Bachelors Degree preferred but not required
- Bilingual Spanish is a plus
- General understanding of applicable Federal, State and Local mortgage regulations a plus
- Must be a team player with strong attention to detail and able to work independently
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Mortgage Customer Experience Specialist - Saint Louis, MO, United States - TEKsystems
Description
Job Description:
Skills:
Customer service, mortgage industry
Additional Skills & Qualifications:
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.