- Foster company culture and serve as a Keeley Properties brand ambassador for all of our property brands.
- Maintain brand messaging and visual standards across all marketing channels, both internal and external.
- Support resident communications through email, property app, and signage.
- Support prospect communications that nurture leads throughout the pipeline, from first touchpoint to lease and move-in.
- Oversee content creation for properties to publish on social media and weekly e-blasts.
- Coordinate collateral, SEO, website, and ILS updates as needed for leasing.
- Work with Marketing team to manage the advertising and marketing promotional activities of our properties, including but not limited to social media, email, digital, video, print and direct mail campaigns.
- Assist with resident touchpoints, including welcome and renewal letters and gifts, programming and events, surveys, and reviews.
- Maintain strong pulse on customer engagement and work with Property Management team(s) to implement ways to augment experience and improve retention.
- Develop training resources, host leasing summits and audits, and train leasing and resident experience team members in their new roles.
- Identify marketing trends and opportunities to innovate and improve our product, service, technology use, and processes.
- Compile marketing, leasing, and investor reports and use qualitative and quantitative data to drive decision-making.
- Bachelor's degree in Marketing, Communications, Journalism, or Business Administration preferred.
- 3-5 years of experience in marketing/communications, preferably within real estate and/or property management.
- Demonstrated knowledge of commercial and residential real estate operations, real estate marketing concepts, and other factors that affect occupancy, traffic, retention, pricing, and revenue.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and creative tools (Canva, Adobe Creative Cloud).
- Understanding of graphic design and visual communications/marketing design language.
- Digital native with knowledge of CRM, e-blast, social media, and photo/video tools.
- Superior writing, editing, and visual presentation skills with the ability to communicate to a variety of audiences.
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Resident Experience Specialist - Saint Louis, United States - Keeley Properties
Description
Job Description
Job DescriptionAt Keeley Companies, we believe in empowering our people and fulfilling career aspirations. Keeley is a career destination with countless opportunities for advancement, and a world-class family culture that is centered around creating the best possible environment for our people to thrive.
Keeley Properties an integrated real estate platform that develops, owns, and manages best-in-class properties with a tailored client experience. Our portfolio speaks to a legacy of real estate ingenuity and includes build-to-suit class A corporate campuses and multitenant office spaces, infill developments, mixed use environments, and multifamily and student housing. We have over 1.5 million square feet of mixed-use office, retail, and multifamily space in the pipeline in St. Louis, Dallas, Austin, and Phoenix. As part of the Keeley Companies family of companies that offer turnkey, innovative solutions nationwide, Keeley Properties benefits from the world-class culture and resources of Keeley while keeping a boutique, entrepreneurial culture.
Primary Responsibilities:
Minimum Qualifications:
#LI-AG1 #LI-Onsite
All Keeley companies are proud to be an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.
