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Customer Experience Specialist
1 week ago
TEKsystems St Louis, United StatesOur client, a leading national Home Loan originator and servicer, is looking to add Customer Experience Specialists to their St. Louis, MO team. · *Description:* · The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environm ...
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Experience Advisor Onboarding Specialist
3 weeks ago
Edward Jones St Louis, United StatesEdward Jones · Experience Advisor Onboarding Specialist · Saint Louis , · Missouri · Apply Now · Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you. · Collaboration. Autonomy. Opportunity. Words our headquarters associates use when ...
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Customer Experience Specialist
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Insight Global St Louis, United StatesInsight Global is hiring a Customer Experience Specialist supporting the Consumer Direct lending team of a large mortgage client in St. Louis, Missouri. The Customer Experience Specialist will be operating in a email support environment. The individual acts as the primary consume ...
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Customer Experience Specialist
2 weeks ago
TEKsystems St Louis, United States*Apply now for an exciting customer service role in the mortgage industry with an established company onsite in St. Louis* · *Position*: Customer Experience Specialist · *Start Date*: June 2024 · *Pay Range*: $20.20 · *Contract Length*: 3 month contract to hire · *Worksite L ...
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Customer Experience Specialist
3 weeks ago
TEKsystems Saint Louis, United StatesJob Description · Job DescriptionApply now for an exciting customer service role in the mortgage industry with an established company onsite in St. Louis · Position: Customer Experience Specialist · Start Date: June 2024 · Pay Range: $20.20 · Contract Length: 3 month contract to ...
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Experience Advisor Onboarding Specialist
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Curium St Louis, United StatesAbout CuriumCurium is the world's largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering ap ...
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Guest Experience Sales Specialist
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Bob's Discount Furniture Saint Ann, United States Full timeRetail Guest Experience Specialists · Full-Time and Part-Time Career Opportunities · Our Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment de ...
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Occupational Therapist
4 weeks ago
BJC HealthCare Saint Louis, United States Full timeAdditional Information About the Role · Missouri Baptist has an Occupational Therapist to work in our acute care setting. · Our team has excellent mentorship opportunities for OTs and provides a culture that reflects the BJC values of Compassion, Respect, Excellence, Safety and T ...
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Clinical Pharmacist Specialist
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Senior Customer Experience Specialist
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Aurora Ventures St. Louis, United StatesEmployee (m/f/d) in Occupancy Management · (Full-time or part-time/ fixed-term for 2 years/ starting immediately) · The NRZ is a globally recognized healthcare company, where the concept of neurorehabilitation of the Federal Working Group for Rehabilitation (BAR) is implemented ...
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Specialist in Psychiatry and Psychotherapy
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Sapphire Solutions East St. Louis, United StatesAn unlimited employment contract · Attractive compensation · Various training and further education opportunities tailored to you · Additional retirement provision · Medical supervision for assistant doctors · Currently, we are looking for a specialist in physical and rehabilitat ...
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Physical Therapist
3 weeks ago
BJC HealthCare Saint Louis, United States Full timeAdditional Information About the Role · Are you a Physical Therapist looking for an opportunity to impact patient care in an outpatient setting? Christian Hospital's free standing outpatient facility located in Florissant, MO has a full-time opportunity · This position will provi ...
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Event Coordinator
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IT Support Specialist
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Incentive and Loyalty Specialist
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AP Specialist
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Kforce Inc. St. Louis, United StatesRESPONSIBILITIES: · Kforce has a client in Saint Louis, MO that is seeking an AP Specialist for a 6+ month role, with extensions likely.Responsibilities: The AP Specialist will process and manage accounts payable, including invoice review, data entry, and payment processing · Hea ...
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Senior Patient Safety Specialist
2 weeks ago
Mercy St. Louis, United States Full timeWe're a Little Different · Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. · At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills a ...
Customer Experience Specialist - St Louis, United States - TEKsystems
Description
Our client, a leading national Home Loan originator and servicer, is looking to add Customer Experience Specialists to their St.
Description:
The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending.
The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).Operate in a Call Center environment as a customer success advocate
Receive inbound calls and make outbound calls to consumers
Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers
Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests.
Effectively manage a pipeline of up to 75 loans
Performing routine data entry and validation tasks
Handling routine calls, emails and/or chat responses with internal employees, consumers &/or authorized 3rd parties
Monitoring work queues and intervening as needed
Interacting with multiple departments to expedite processing and/or issue resolution
Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.
Must request assistance for escalated and/or more complex issues to department senior associates or supervisors.
Meet outlined production and quality standards.
Follow established Policy and Procedures
Performing other related duties as required and assigned
Demonstrating behaviors which are aligned with the organization's desired culture and values
Skills & Qualifications:
Mortgage and/or financial services call center experience is a plus
Bilingual Spanish is a plus
General understanding of applicable Federal, State and Local mortgage regulations a plus
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast-paced environment
Excellent critical thinking, problem solving, mathematical skills and sound judgment
Effective time management skills to deliver work on time
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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