- 1 year of experience within customer service (preferably inbound written communication or in the mortgage industry)
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Customer Experience Specialist - St Louis, United States - Insight Global
Description
Insight Global is hiring a Customer Experience Specialist supporting the Consumer Direct lending team of a large mortgage client in St.
The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives, responding to at least 50 emails a day in regards to customer statement and questions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:.
Required Skills & Experience
*Excellent written and verbal communication
Nice to Have Skills & Experience
*Bilingual in Spanish (written)
*Bachelor's degree or Associates degree
*Experience with Google suites
*Previous mortgage or financial service experience
*Data entry experience
*Experience in a production based environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.