- Provide detailed, accurate and timely information to customers regarding their inquiries relating to expediting, schedules, pricing, availability, order processing and credit processing
- Proactively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible. Track customer complaints/returns and ensure timely and proper corrective action is taken
- Develop and maintain sales, bookings and backlog information for assigned customers
- Analyze margins monthly and provide feedback to materials and operations to increase margins; follow-up on variances to ensure timely resolution
- Maintain and communicate performance metrics both internally and to assigned customers; monitor and manage performance to agreed upon metrics and develop action plans when required to improve performance
- Receive and review customer requirements, generate sales orders and distribute requirements to all departments as needed
- Oversee all incoming and outgoing correspondence, both verbal and written, with the customer—read, respond to, and distribute as necessary
- Provide day-to-day leadership, coordination, and direction for the management of contracts with customers
- Lead the effort to capture follow-on business with assigned, existing customers.
- Participate in bid reviews, proposals, negotiations, facility visits and other activities which result in the capture of new business
- Enter and maintain customer order information in MRP or Order Entry systems as necessary
- Coordinate with accounting to review and collect past-due invoices
- Provide input to Finance for cash flow on key customer accounts
- Develop a strategy to effectively service each customer using material and build strategies, while preserving the interest of the company
- Skills in inventory management techniques (kanban, bonding, safety stock, etc.)
- Knowledge of cost and pricing data submission
- Knowledge of commercial contracting legal requirements
- Intermediate level in MS Office applications (Word, Excel, PowerPoint, and Outlook).
- Ability to think strategically to conceptualize business requirements in a proactive manner
- Ability to work with a high level of accuracy and attention to detail to produce quality results
- Strong planning and organizational skills including the ability to initiate, prioritize, and allocate resources
- Ability to effectively communicate in all forms with others inside and outside the organization
- Ability to negotiate and manage conflict tactfully and professionally
- Strong decision-making skills; utilizing sound judgement and thorough processes
- Ability to problem solve issues involving multiple variables and limited standardization
- Ability to be creative and innovative with approaches to solutions and solving complex problems
- Ability to multitask efficiently and adapt within a rapidly changing environment
- Ability to communicate with customers projecting the company image to attract business
- Bachelor's degree in related field
- Minimum 5 years of progressive relevant job experience
- Project management including planning, budgeting, and allocation of resources
- Previous experience in managing customer relationships
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Sr Program Manager - Mount Pleasant, United States - Intervala,LLC
Description
Job Description
Job DescriptionJob Summary & Essential Functions:
Serve as main customer contact and liaison between company and assigned customers. Manage key customers and coordinate all customer support activities. Assist in the training and development of team members.
Knowledge, Skills, & Abilities:
Required Experience & Education:
