Customer Service Representative - Fontana, United States - Howmet Aerospace Inc.

Howmet Aerospace Inc. Fontana, United States

1 week ago

Description

Job Description Customer Service Representative **Description**

**SUMMARY**

Under general direction, is responsible for positive customer relationships and customer satisfaction. Primary activities are related to contract review, order processing, customer relations and sales support. Ensures accuracy of orders and on time delivery. Responsible for maintenance of customer order files, relationship with each customer, internal communications between sales, purchasing, planning, engineering, metallurgy, and operations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** :

Duties and responsibilities include (but are not limited to and may be changed, contracted or expanded at any time) the following:

Provide high level of customer service to clients. Must possess excellent communication skills, both via telephone, in written format, and in face-to-face communications. The application of these skills is critical both with the customer, and on an internal level in support of the Sales Account Manager.

Research and respond to customer inquiries regarding status of order, will investigate and resolve production status issues, will address shipping and scheduling issues, will proactively communicate with customer regarding changes in product availability or delivery schedules, and will work closely with purchasing, planning, engineering and metallurgy in the initial contract review phase to ensure timely launch of customer orders. Work through OTD and customer scorecards to achieve optimum rating

Processes customer purchase order and reviews quote for accuracy to ensure original quote meets purchase order requirements. Responsible for the timely and accurate entry of order, delivery of contract review to engineering and planning, generation of all appropriate documentation, ability to lead effort to launch product on time (critical job element)

Must maintain order book including weekly schedule changes with accuracy and timeliness. Ability to interface with customers when order activity doesn't keep pace with end user forecasts, ability to interface with outside sales representatives to resolve discrepancies, basic understanding of drawings, prints, and customer specifications is required.

Must possess exceptional computer skills, especially in Excel, Word, and ability to learn ERP systems. A working acquaintance with MRP, purchasing, and fulfillment software is preferred

Pursues open non-conforming submittals for disposition with customer.

Must have understanding and knowledge of company procedures and work instructions. Maintains a safe, organized workstation and follows all company policy, safety and procedures

Ability to maintain export licensing with international customers. Understanding of product both import/export and working with customs brokers

**SUPERVISORY RESPONSIBILITIES** **:**

This job has no supervisory responsibilities.

**Qualifications**

**QUALIFICATIONS:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and/or EXPERIENCE** **:**

Associates degree. Two years related experience and/or training; Experience with metal alloys and/or aerospace is highly preferred.

**LANGUAGE SKILLS** **:**

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

**MATHEMATICAL SKILLS** **:**

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

**REASONING ABILITY** **:**

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

**PHYSICAL DEMANDS:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

**WORK ENVIRONMENT:**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to vibration. The noise level in the work environment is usually moderate.

**Primary Location**

: United States-CA-Fontana Minimum Years of Experience : 2

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