- Advanced Customer Support
- Handling all responsibilities of a Customer Service Representative I
- Handle excalated customer inquiries and complaints with a high level of professionalism and empathy.
- Provide advanced product or service information and troubleshooting assistance.
- Be an 100% customer facing employee, often serving as a main point of contact
- Handle multiple customer accounts
- Complex Issue Resolution
- Analyze and resolve complex customer issues, collaborating with cross-functional teams when necessary
- Take ownership of customer problems and coordinate efforts for prompt resolution
- Quality Assurance
- Monitor and evluate customer interactions to ensure adherenece to company policies and service standards
- Provide constructive feedback to team members for continuous improvement
- Reporting and Analysis
- Generate and analylze reports to track customer service metrics and performance
- Utilize data to identify trends, areas for improvement, and opportunities for training
- Mentoring and Training
- Assist in training and development of CSR I
- Serve as a resource for team members, providing guidance and support
- Able to give direction to warehouse operations team members
- High school diploma or GED; additional education or certifications in customer service are beneficial
- 2 3 years experience in warehouse, customer service, logistics, terminal operations, or related field or equivalent combincation of education and experience required
- Experienced user with Microsoft Office, Excel, and Outlook
- Maintain regular and punctual attendance.
- Work cooperatively with others.
- Interact with employees and customers in an appropriate manner.
- Use a computer for tasks such as communicating via email and preparing reports and work schedule.
- Review and analyze data and information.
- Plan, prioritize and monitor activities.
- Complete assigned tasks/projects in a timely manner.
- Comply with all Company policies and procedures
- Medical, Dental, and Vision beginning the 1st of the month following start date
- 401k with a company match
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
-
Customer Service Representative
Found in: Lensa US 4 C2 - 4 days ago
Pirate Staffing Corp Fontana, United StatesPerform clerical tasks such as data entry, filing, and organizing documents- Assist with order entry and processing- Provide customer support and respond to inquiries via phone, email, or in-person- Serve as a personal assistant to management, handli Customer Service Representati ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 6 days ago
CRH plc Fontana, United StatesThis position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues. Essential Duties and Responsibilities Enter customer orders received Customer Service Representati ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 6 days ago
Wastequip Fontana, United States** Customer Service Representative (Inside Parts Sales)** · **Job Category****:** Operations **Requisition Number****:** CUSTO006674 Showing 1 location **Job Details** · **Description** · Wastequip is recruiting for a Customer Service Rep / Inside Parts Sales role to support t ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 4 days ago
Howmet Aerospace Inc. Fontana, United StatesJob Description Customer Service Representative **Description** · **SUMMARY** · Under general direction, is responsible for positive customer relationships and customer satisfaction. Primary activities are related to contract review, order processing, customer relations and sal ...
-
customer service representative
Found in: Lensa US 4 C2 - 14 hours ago
Family Dollar Fontana, United StatesFamily Dollar CHERRY AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 14 hours ago
Circle K Fontana, United StatesCircle K Valley Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel c ...
-
Customer Service Representative
Found in: Orion Innovations US - 5 days ago
Aurora Solutions Gays Mills, WI, United States FreelanceWe are looking for talented individuals who can provide customer service and support over the phone in Gays Mills, WI. · We, Concepta OWL GmbH, have been one of the customer service centers for the Otto Group for over 20 years. As a service provider, we offer our clients maximum ...
-
Customer Service Representative
Found in: Orion Innovations US - 5 days ago
BlueWave Solutions Stoddard, WI, United States FreelanceAre you looking for a new job opportunity? Make 2023 your career advancement year with us in Stoddard, WI · Our client company in **Hildesheim** is looking for you as a **Customer Service Clerk (m/f/d)** within the framework of temporary employment. · Field of work: **Office / Ad ...
-
Receptionist/Customer Service Representative
Found in: Lensa US 4 C2 - 2 days ago
Randstad North America, Inc. Fontana, United States. Greeting and Welcoming Visitors: Greet and welcome clients, customers, and visitors in a friendly and professional manner. Ensure a warm and inviting reception area. · . Answering and Directing Phone Calls: Answer incoming phone calls, provide Customer Service Representative, C ...
-
Customer Service Representative II
Found in: Lensa US 4 C2 - 4 days ago
Yusen Logistics Fontana, United StatesSalary: $37, $58,598.92 As a Customer Service Representative II, you will play a pivotal role in delivering exceptional customer experiences by providing advanced support, resolving complex issues, and serving as a point of escalation for CSR Customer Service, Customer Service Re ...
-
Customer Service Representative I
Found in: Lensa US 4 C2 - 5 days ago
IAA Fontana, United StatesIAA, an RB Global, Inc. Company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. · Customer Service Representatives embody our "team player" values, by pr ...
-
Customer Service Representative Remote
Found in: Lensa US 4 C2 - 6 days ago
Morphius Corp Fontana, United StatesWe are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. · The ideal candidate has a customer-first mindset and aims to deliver h ...
-
receptionist/customer service representative
Found in: Lensa US 4 C2 - 2 days ago
Randstad Fontana, United StatesRandstad - JobID: receptionist-customer-service-representative_fontana [Customer Service / Guest Service / Retail Sales] Randstad is currently working with a reputable company to fill several Customer Service Rep positions. These are immediate openings and include permanent and t ...
-
Telephone Customer Service Representative
Found in: Orion Innovations US - 5 days ago
Titan Industries Mount Sterling, WI, United States Freelance**Company Description** · Qualiteam Personal GmbH is made up of young, dedicated, motivated, and open-minded employees who strive for one thing above all: quality. On behalf of our clients, we take on the task of personnel search, make phone calls, and evaluate resumes to find th ...
-
3PL Lead Customer Service Representative
Found in: Lensa US 4 C2 - 6 days ago
DSV Fontana, United States3PL Lead Customer Service Representative · If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying. · **DSV - Global transport and logis ...
-
A Customer Service Representative for Rfid Products
Found in: Orion Innovations US - 5 days ago
Redwood Ventures Elgin, IA, United States Freelance**About Avery Dennison Smartrac** · Building on our spirit of innovation and material expertise, Avery Dennison has now entered a new era. This is our chance to combine our proven and well-known label solutions with digital technology components, giving each product a unique digi ...
-
Customer Service Representative
Found in: Lensa US 4 C2 - 23 hours ago
UFP Industries, Inc. Prairie du Chien, United StatesUFP Industries, Inc. - JobID: R9094 [Customer Service Representative] As a Customer Service Rep at UFP Industries, you'll: Develop and maintain positive account relationships; Function as an in-store customer service contact to meet customer expectations and increase profits; Ens ...
-
Patient Service Representative
Found in: Lensa US 4 C2 - 1 hour ago
Vernon Memorial Healthcare Viroqua, United StatesFull time position available for a Patient Service Representative to work primarily at our Hirsch Clinic location in Viroqua, WI and other clinic locations as needed. The Patient Service Representative duties include greeting and scheduling patients, Representative, Clinic, Patie ...
-
Technical Service Representative
Found in: beBee S2 US - 4 weeks ago
Randstad USA Mount Hope, United States TEMPORARY, Full timeWould you say you have experience providing world-class customer service? We have a local and growing company that is in need of someone with your expertise. This is a high-volume and fast-paced environment where you will be working off of 2 computer screens and will be required ...
-
Project Manager for Innovative Neighborhood Solutions
Found in: Orion Innovations US - 5 days ago
Horizon Group Waukon, IA, United States FreelanceFor over 30 years, we have been driven by the development of innovative, intelligent solutions for energy supply. In close contact with our customers and partners, we plan, implement, and operate efficient, customized systems and networks. · We are currently seeking a **Project M ...
Customer Service Representative II - Fontana, United States - Yusen Logistics
Description
Overview:
Salary: $37, $58,598.92
As a Customer Service Representative II, you will play a pivotal role in delivering exceptional customer experiences by providing advanced support, resolving complex issues, and serving as a point of escalation for CSR I representatives. Your responsibilities extend beyond basic customer interactions to encompass problem-solving, process improvement, and ensuring customer satisfaction through effective communication and engagement.
Responsibilities:Essential Job Functions
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including:
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas)
Yusen Logistics is working to become the worlds preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company were dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the worlds preferred choice.
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.