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    Level 2 Support Technician - Dallas, United States - CompuCom

    CompuCom
    CompuCom Dallas, United States

    6 days ago

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    Description

    At eXcell, youre more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell

    We are currently seeking a qualified Level 2 Support Technician to join our client's team onsite in Dallas, TX. This will be a part time position.

    This technician will work supporting a leading power management company and should have experience in a manufacturing / warehouse environment, experience with Windows 10 and 11, ticketing system experience, understanding of networking / wireless access points, as well as impeccable communication and interpersonal skills. Work schedule will be three 8 hour days per week, starting at 6AM, and must be willing to work some after-hours, weekends, and on-call.

    Duties and Responsibilities:

    • Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents
    • Deploy, configure, and support mobile devices, Zebra printers, RF Scanners, and standard productivity software, for internal users at the site
    • Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements
    • Provide support for the PC grade UPS (Uninterruptable Power Supply)
    • Provide "Smart Hands support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team
    • Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
    • Participate in the meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site
    • Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
    • Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client
    • CCNA certification is a plus

    Full COVID-19 vaccination may be required.

    We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

    W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

    #INDEXL

    CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

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