- Stay current with emerging technology and research and recommend future technology solutions
- Analyze, troubleshoot, and resolve end-user hardware, software, and networking issues
- Install and maintain operating systems, application software with regular patching and upgrading
- Serve as a member on the Incident Response Team
- Follow security procedures to protect systems from unauthorized use and user abuse
- Track and monitor requests to ensure timely resolution of issues through ServiceNow ticketing system
- Regular audits and trend analysis of ServiceNow tickets and performance assessments of current IT services and solutions to support recommendations for improvements
- Coordinates training and orientation for new and existing employees and helps them become familiar with equipment and networks
- Maintain and monitor department assets to ensure accurate inventory records
- Document processes, procedures, repairs, and changes to ensure current and usable knowledge transfer in ServiceNow
- Support cutting edge conference room technologies
- Occasional travel to other Corgan offices
- 4+ years of experience in a similar IT support role within an ITIL environment
- Advanced knowledge of Windows Operating Systems
- Advanced knowledge of Office 365 administration
- Outstanding Customer Service skills and resourcefulness
- Knowledge of LAN, WAN, and wireless networking preferred
- Experience with SCCM/MCEM, Intune preferred
- Experience with Microsoft Services such as Exchange, Entra, Teams, and SharePoint preferred
- Experience with Server Administration such as AD, GPO, DNS, DHCP, DFS preferred
- Possess strong problem-solving and time/project management skills
- Ability to communicate effectively with all levels of business
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IT Support Technician - Dallas, United States - Corgan
Description
Overview:
Corgan, a leading global architecture and interior design firm is seeking qualified candidates for the role of IT Systems Analyst.
This position will join our fast-paced, dynamic, and highly collaborative IT team for our creative and industry-leading international architecture and interior design firm. As a member of the Core Technology Team, the IT Support Technician will be instrumental in supporting the firms end-users with desktop, systems/network and audio-visual system support. The IT Support Technician will foster strong internal and external relationships and enhance the firms IT service offerings. This role will assist the Incident Response team in responding to cyber security events and offers many opportunities to expand knowledge and experience in all areas of Information Technology.
Responsibilities:At Corgan, we believe social responsibility should be a holistic approach to supporting the community and environment. We commit our time and talent through service, provide financial support through giving, balance elevated design with responsible, sustainable solutions, and cultivate equity and inclusivity inside and outside our firm.
We share a deep curiosity about how we can improve lives through design. We are curious about the world we have and the world that is emerging. This passion, drive for excellence, and abiding curiosity guide us each day in our interaction with our clients, partners, associates, and with each other. Our commitment to the highest standards of professional ethics is unwavering. Maybe that is why so many of our client relationships span decades.
From our earliest days, the Corgan philosophy of work and life balance was an important and valued part of our culture. As weve grown, our commitment to the well-being of our employees has only become stronger and more defined. Corgan promotes a healthy balance by removing obstacles and allowing you to focus on what you love doing, both inside and outside the office.
*Only applications received through our website will be considered.* EOE/M/F/Disability/Vet
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