- Configuration and setup of desktops/laptops/mini pc's.
- Setting up workstations with computers and necessary peripheral devices.
- Identifies, investigates, and resolves users' problems with computer software and hardware.
- Fields support calls, chats, emails, and other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Collaborates with programmers to explain errors and recommend modifications in programs.
- Arrange service by software or hardware vendors or repair or replace defective products.
- Maintains knowledge of technological innovations and trends.
- Other duties as assigned.
- Excellent verbal and written communication skills.
- Excellent communication and interpersonal skills
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and non-technical employees and customers.
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- In-depth understanding of diverse computer systems and networks.
- Proficient with Microsoft Office Suite or related software
- Proficient with or able to quickly learn various computer hardware and software.
- Experience with VMware or other virtualization platforms preferred.
- A minimum of 3 years of experience in customer technical support
- BSc/BA in IT, Computer Science or a relevant field is preferred
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IT Support Technician - Dallas, United States - DUNAWAY ASSOCIATES LLC
Description
Job Description
Job DescriptionWHAT WE DO:
Dunaway is a professional services firm established in 1956, with offices in Fort Worth, Austin, Dallas, Farmersville, Houston, Midland, and San Antonio. We offer civil and structural engineering, planning + landscape architecture, survey, and construction inspection services to public and private clients throughout Texas.
As a multi-discipline firm with a staff of over 250+ positioned in our seven offices across the state of Texas – our firm's size, location, and reputation allows us to provide local, specialized knowledge to each project and each client that we serve.
WHO WE ARE:
The Dunaway Difference is our three foundational components (represented by the waves in our logo): Core Values, One Heart, and Profitable Growth. The combination of these three pillars creates a feeling and experience that is uniquely Dunaway.
WHAT YOU'LL BE DOING:
The Technical Support Representative will assist and answer users' questions, and troubleshoot problems with computer hardware or software.
Once selected to join our team, you will:
KEY QUALIFICATIONS:
SKILLS:
EXPERIENCE:
EDUCATION:
