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Auto Claims Adjuster Trainee - Tempe, United States - Metromile
Description
**Auto Claims Adjuster Trainee**
at Metromile Tempe, AZ On the off chance you've thought about insurance, it's likely because you've insured something you love, not because you loved your insurance company. Metromile is out to change that. As an insurtech powered by data science and customer-centric design, were building a community of drivers who come for the savings and stay for the experience.
With technology at its core, Metromile is reimagining insurance to make it fairer and actually delightful. Were obsessed with savings, service, and features -- street sweeping alerts, monthly mileage summaries, fuel trackers and more -- that engage a customer all along their journey. Were on the forefront of disrupting a $250 billion auto insurance category that has gone unchanged for over 80 years.
Metromiles diverse team combines the best of Silicon Valley technologists with veterans from Fortune 500 insurers and financial services giants. This management structure ensures that the business is focused on growth, customer experience and technology innovation while also balancing unit economics and profitability. The team is growing quickly across its San Francisco, Tempe, and Boston offices. Our customer service, claims, and sales teams are all based in-house in the US.
*Thanks to what makes us different -- our people and our technology -- weve been honored with a slew of awards. A few recent ones include: named a Benzinga Best Insurtech finalist, a* *, one of the* *, and a* *. And,* *our CEO was recognized as a 2020* *.*
**About the** **role**
****This role is currently 100% remote with the option to remain remote in the future****
*****Candidates need to be located in the Greater Phoenix Area*****
Were looking for someone whos passionate about creating fiercely loyal customers when it matters most. Youll be the primary point of contact for our claims customers from the moment the claim is reported until the claim is fully resolved. If youre tired of the status quo and want to be part of a forward-thinking claims organization on the cutting edge of technology, we want to speak with you
**You will**
Investigate, evaluate, and negotiate non-injury auto accident claims to reach a fair and equitable settlement for involved parties
Interpret policy contacts and identify how coverage applies to a particular loss
Accurately document files to include all key claims activities
Resolve internal and external customer inquiries
Work with external partners to ensure our customers receive a high level of efficient and effective service
Participate in Friday afternoon nerf gun wars (when we're back in the office)
**About you**
Demonstrated ability to manage relationships with both internal and external customers
Excellent verbal and written communication skills
Self-managed, motivated, and confident
Able to work well under deadlines in a high-paced, changing environment
Analytical mindset and problem-solving skills
Effective team player
Detail oriented
Proficient in basic computer skills
Bachelor's degree or equivalent education preferred but not required
**Whats in it for you**
Competitive pay
Restricted stock units for every employee
Excellent benefit package (health, dental, vision, 401K - with employer match)
Well-being reimbursement, includes home office equipment
Flexible paid vacation program
Remote work options
13 paid holidays - 2 of which are flex
12 paid weeks of leave for child birth/adoption
Annual anniversary gifts (5 yr. - 6 week paid sabbatical)
***If you got to this point, we hope you're feeling excited about the role. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Metromiles mission and can contribute to our team in a variety of ways not just candidates who check all the boxes.***
***Metromile is committed to building a diverse, inclusive and equitable culture at all levels. We nurture a sense of community by investing in one anothers unique backgrounds and experiences to drive business success and positively influence our services and products.***
***Metromile is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law.***
***If you are offered a position with Metromile, Inc. you will be required to successfully complete a background check. Metromile reserves the right to seek clarification of any alerts regarding your background check in order to confirm eligibility for employment.***
