Performance Excellence Coordinator - Tempe, United States - WTW

WTW

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This role is within the Benefits Delivery & Administration segment, and the Individual Marketplace line of business that supports Performance Excellence.

The role will have several facets:

Seasonal Training Administration
Coordination of colleague moves from Training to Nesting
Business support for Seasonal Background Check Adjudication
Other Performance Excellence Support as needed

Key Responsibilities:

Assist Training team on all Training Administration related duties remotely
Act as a point of contact for Trainers during Onboarding season
Assist Trainees with computer setup on Day 1 of training
Track and maintain records for attendance in Smartsheet (Rosters, Master Trackers, etc.)
Schedule guest speaker presentations via Outlook for all classes
Assist with systems training for new hires and troubleshoot issues
Listen to incoming calls for Trainee absences and forward to others as needed
Submit Jira Service desk tickets as needed
Retrieve reports in Webex
Act in a compliant, professional manner at all times
Cultivate strong working relationships across multiple departments
Other duties as assigned

Requirements:

Proven experience in a coordinator role, especially with an HR Background
Proven experience in background check adjudication
Must have excellent verbal and written communication skills
Must follow and be able to communicate policies and procedures of the Learning and Development Department
Strong organizational skills with the ability to evaluate and analyze documents
Respond positively to change and the challenges and opportunities it brings
Ability to work successfully with different personality types
Must be a selfstarter with ability to work independently and efficiently
Proactive attitude and willingness to take initiative to seek out additional tasks and responsibilities
Ability to work well under pressure and adjust to varied workloads
Able to handle sensitive/confidential information
Proficient in MS Office (Excel, PowerPoint, Teams, Word)
Strong technical skills required
Knowledge of Smartsheet and Webex are a plus
Problemsolving skills are a plus
Project Management skills are a plus

This is a remote position

Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits:Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

-
Leave Benefits:Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
-
Retirement Benefits:Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.