- Timely and professionally handle field service calls and issues arising from the field service visits.
- Process field service orders, service purchase orders, warranty claims, warranty returns, service requests using our current, multi-business system platforms.
- Assists customers with equipment and field service-related problems and offers economic solutions.
- Assists with warranty returns and resolution by creating Warranty Return Authorizations.
- Works closely with L1/L2 Technical Support, QA, Sales, Logistics in cross-functional teams.
- Helps create and maintain role related workflows.
- Maintains weekly, monthly, and annual habits as scheduled.
- Two to five years experience in a fast-paced service or customer service type environment is a necessity. HVAC experience would be an asset.
- Strong PC skills, especially Word, Excel are a must.
- Strong communication skills, both verbal and written are required.
- Maintain customer service relationship through customer phone support.
- Initiate Service Warranty claims for processing through the service management system.
- Assist in the handling of the returned goods process.
- Create and maintain service information in the company enterprise database.
- Ability to think clearly and logically, analyze and problem solve.
- French oral and written communication skills would be an asset.
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Service Coordinator - Tonawanda, United States - Imagine Staffing Technology, An Imagine Company
Description
Job Title: Service Coordinator
Location: Tonawanda, NY
Hire Type: Direct Hire
Salary: $45k - $ 55k
Work Model: Onsite
Nature & Scope:
Position Overview
Are you passionate about making a tangible difference in people's lives? Are you adept at coordinating services with a keen eye for detail and a heart for helping others? Look no further Our client is seeking a dedicated and dynamic Service Coordinator to join them in their mission to enhance the lives of their clients. As a Service Coordinator with them, you'll have the opportunity to collaborate closely with clients, assess their needs, and coordinate resources to ensure they receive the support they deserve. With a focus on empathy, organization, and effective communication, you'll play a pivotal role in orchestrating services that positively impact individuals and communities. If you're ready to be part of a team that values compassion, innovation, and making a meaningful difference, we invite you to apply and embark on a rewarding journey with them.
Role & Responsibility:
Tasks That Will Lead To Your Success
Skills & Experience:
Qualifications That Will Help You Thrive
