Jobs
>
Buffalo

    Customer Service Coordinator - Buffalo, United States - Fleet Jobs

    Fleet Jobs
    Fleet Jobs Buffalo, United States

    3 weeks ago

    Default job background
    Description

    Position Summary:

    Penske's Customer Service Coordinator is designed to provide a high customer focused touch point, working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

    Candidates in this role need strong communication, organization, and influencing skills as this position is suited for someone who is self-driven, embraces a fast-paced environment, and has a comfort level with relationship building.



    This position is located at the Penske facility at 3828 Broadway in Buffalo, NY.


    Major Responsibilities:


    Customer Experience


    • Frequently communicate with customers with maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues

    To include:

    • Developing a structured cadence of two-way communication between Customer Service Coordinator and customer
    • Manage inbound and outbound customer calls as well as other types of customer communication.
    • Develop daily and weekly shop schedule based on customer needs and shop production, estimated unscheduled repairs, coordinate with customers when parts are available to schedule units for non-DOT follow-up repairs. Regular communication with shift management to maximize customer service and productivity in a changing environment.
    • Educates new customers on the value of ongoing preventative maintenance
    • Verifies that customers are receiving proper preventative maintenance schedules and notices
    • Interacts daily with customers to address scheduling, SOS activity, etc.
    • Assuring customers are satisfied by capturing the voice of the customer

    Service Department


    • Collaborate with the service management team to ensure shop productivity by optimizing the work plan
    • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
    • Collaborate with Penske Rental ensuring units are scheduled through the service department when repairs or cleaning are required.
    • Ensure parts are available for scheduled work
    • Collaborate with other Penske locations for status of units being repaired with a focus on keeping the customer informed
    • Hold vendors accountable for quality and adherence to schedule for outside work
    • Maintain shop productivity by optimizing the work plan
    • Coordinate with district finance team on billing needs
    • Other projects and tasks as assigned by supervisor
    Qualifications:


    Qualifications:


    • 2 years of customer service experience required
    • At least 1 year of hands-on mechanical experience required
    • At least 2 years of service department administration preferred
    • High School diploma or equivalent required
    • Associate degree, Technical School Degree, or Bachelor's Degree preferred
    • ASE certification preferred
    • Prior experience with service scheduling programs and diagnostic programs preferred
    • Regular, predictable, full attendance is an essential function of the job
    • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

    Physical Requirements:


    • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
    • While performing the duties of this job, the associate may be required to stand, walk, and sit.
    The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

    • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
    Penske is an Equal Opportunity Employer.


    About Penske Truck Leasing

    Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd.

    A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia.

    Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions.

    Visit to learn more.

    Work Locations :

    ${locations}Salary:


    Date posted:
    05/06/2024
  • Imagine Staffing Technology

    IT Service Desk Coordinator

    2 weeks ago

    Imagine Staffing Technology Buffalo, United States

    Job Description · Job DescriptionJob ProfileJob TitleIT Service Desk CoordinatorLocationBuffalo, NYHire TypeContingentHourly$23 - $25Work ModelOnsiteContact Phone Contact Email Nature & Scope:Positional Overview · Are you a tech-savvy problem solver with a passion for delivering ...

  • The DePaul Group

    Residential Services Coordinator I

    4 days ago

    The DePaul Group Buffalo, United States

    · Residential Services Coordinator I (TAP) · Job Locations · US-NY-Buffalo · Category · Residential Care Mental Health · Type · Regular Full-Time · FLSA Status · Non-Exempt · Shift · Varied Shifts · Department · Residential · Corporation Name · DePaul Community Services ( ...

  • DePaul

    Residential Services Coordinator I

    4 days ago

    DePaul Buffalo, United States

    Overview · DePaul is looking for passionate mental health professionals to join our team We are currently hiring a full-time Residential Services Coordinator 1 at our Apple Blossom Apartment Treatment Program in Cheektowaga, NY. The Residential Service Coordinator assumes primary ...

  • DePaul

    Residential Services Coordinator I

    4 days ago

    DePaul Buffalo, United States

    Overview: · DePaul is looking for passionate mental health professionals to join our team We are currently hiring a full-time Residential Services Coordinator 1 at our Apple Blossom Apartment Treatment Program in Cheektowaga, NY. The Residential Service Coordinator assumes prima ...

  • The Summit Center

    Coordinator of Pre-Vocational and Employment Services

    1 week ago

    The Summit Center Buffalo, United States

    The Coordinator of Pre-Vocational and Employment Services manages assigned Community Division program(s) including review of admissions materials to determine funding appropriate to referred individuals, authorizing services and managing allocations. This includes the selection, ...

  • The DePaul Group

    SRO Residential Services Coordinator 3

    4 days ago

    The DePaul Group Buffalo, United States

    · SRO Residential Services Coordinator 3 · Job Locations · US-NY-Buffalo · Category · Mental Health - Residential · Type · Regular Full-Time · FLSA Status · Non-Exempt · Shift · Days · Department · SRO Administration · Corporation Name · Living Opportunities of DePaul (LOD) · Ov ...

  • DePaul

    SRO Residential Services Coordinator 3

    4 days ago

    DePaul Buffalo, United States

    Overview: · Ebenezer Square, a DePaul Community Residence-Single Room Occupancy (CR-SRO) Program, is looking for a passionate mental health professional to join our team The SRO Residential Services Coordinator 3 (RSC 3) provides direct support, advocacy and education to the res ...

  • Sephora

    Sales and Service Coordinator

    2 weeks ago

    Sephora Buffalo, United States Full time

    Job ID: 247848 · Store Name/Number: NY-Walden Galleria (0396) · Address: Walden Galleria Drive, Buffalo, NY 14225, United States (US) · Hourly/Salaried: Hourly (Non-Exempt) · Full Time/Part Time: Full Time · Position Type: Regular · Your Role at Sephora: As a Sales and Service Co ...

  • Cazenovia Recovery Systems

    Support Services Coordinator

    2 weeks ago

    Cazenovia Recovery Systems Buffalo, United States

    Responsible for assisting with the overall oversight of the Scattered Site programs in conjunction with the Reintegration Manager. - Assists the Reintegration Manager with the professional development of the support services staff upon hire and on an Support, Coordinator, Integra ...

  • CRST The Transportation Solution, Inc.

    Customer Service Coordinator

    2 weeks ago

    CRST The Transportation Solution, Inc. Buffalo, United States

    Calling all current college students who are looking for employment in June 2024 · Job Summary: · Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in per ...

  • Caz Recovery

    Support Services Coordinator

    1 week ago

    Caz Recovery Buffalo, United States

    Support Services Coordinator · Buffalo, NY ) · Apply · Description · Cazenovia Recovery is a great place to work We offer many benefits and extras to our staff members. This position is responsible for assisting with the oversight of the provision of support services, day to ...

  • Installs LLC

    Customer Service Coordinator

    2 weeks ago

    Installs LLC Buffalo, United States

    Job Description · Job DescriptionCalling all current college students who are looking for employment in June 2024 Job Summary: · Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through va ...

  • CRST The Transportation Solution, Inc.

    Customer Service Coordinator

    2 weeks ago

    CRST The Transportation Solution, Inc. Buffalo, United States

    **Description** · **Calling all current college students who are looking for employment in June 2024** · **Job Summary:** · Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through vari ...

  • Installs LLC

    Customer Service Coordinator

    3 weeks ago

    Installs LLC Buffalo, United States

    Job Description · Job DescriptionCalling all current college students who are looking for employment in June 2024 Job Summary: · Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through va ...

  • The Summit Center

    Coordinator of Pre-Vocational and Employment Services

    1 week ago

    The Summit Center Buffalo, United States

    The Coordinator of Pre-Vocational and Employment Services manages assigned Community Division program(s) including review of admissions materials to determine funding appropriate to referred individuals, authorizing services and managing allocations. This includes the selection, ...

  • Erie County, NY

    Nursing Care Coordinator-Rehabilitation Services

    3 weeks ago

    Erie County, NY Buffalo, United States

    Salary: $102, $116,654.00 Annually · Location : Buffalo, NY · Job Type: Full Time · Job Number: · Department: ERIE COUNTY MEDICAL CENTER (ECMC) · Opening Date: 05/09/2023 · Exam fee: $15.00 · Description · Erie County is an Equal Opportunity Employer and committed to work ...

  • Venture Forthe

    Service Coordinator

    2 weeks ago

    Venture Forthe Niagara Falls, United States

    Job Description · Job DescriptionDescription:Service Coordination (SC) has two basic components: Initial and Ongoing Service Coordination. This job description is mostly based in Ongoing Service Coordination although Service Coordinators may be requested to author and build an In ...

  • Banfield Pet Hospital

    Client Service Coordinator

    2 weeks ago

    Banfield Pet Hospital Orchard Park, United States

    Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the numbe ...

  • BlueSky Innovations

    Technician for Supply Engineering

    1 week ago

    BlueSky Innovations Buffalo, United States

    We, the over 150 engineers, technicians, designers, and administrative employees at OTTO Life Science Engineering GmbH, plan and construct cleanrooms and technically complex production facilities for our clients in the pharmaceutical and biotechnology industries. · We are all uni ...

  • Apex Ventures

    SAP Basis Administrator

    1 week ago

    Apex Ventures Buffalo, United States

    AO30105 · Do you have experience in SAP administration and want to further develop yourself? Then this is your chance. With the already advanced implementation of SAP S/4HANA at our headquarters in Traunreut and our international subsidiaries, we are now laying the foundation for ...