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    Client Service Coordinator - Buffalo, United States - Hair Club

    Hair Club
    Hair Club Buffalo, United States

    1 week ago

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    Description

    MAJOR RESPONSIBLITIES:


    25%Represent the HairClub brand: greet and engage members with a hospitality spirit, exhibit knowledge about the company, memberships, and products, and provide accurate information in all interactions.

    Ensures a clean and orderly front desk and waiting rooms are kept.


    25%Manage front desk operations:

    call members and non-members prior to and after scheduled appointments, schedule all existing and new member appointments, enter accurate information in the client relationship management platform and/or point of sale system, follow company policies and procedures, and, if applicable, notify appropriate team member and document member follow-up needs in the pertinent database.

    Ensures the cash drawer and daily transactions are properly accounted for and executes accurate and thorough daily closing procedures.


    25%Achieve financial KPI's and targets:
    collect accounts receivable, execute membership renewals, obtain add-ons sales, obtain retail sales, perform other various fee management activities.

    Assists in maintaining appropriate retail, laser and hair inventories25%Preserve lifetime members:
    educate members on products, memberships, and referral programs, manage memberships, ensure all members receive services and products they are entitled, and process renewals accurately and timelyPerform other reasonable duties as assigned


    KEY MEASURES OF SUCCESS:
    Assure center Scheduling is easy and convenient for membersMaintain complete member records Meet Accounts Receivable Goal - under 3% of Preferred Client RevenueMeet or Exceed all retail targets for position monthly


    QUALIFICATIONS:
    At least one (1) year previous guest service experiencePoint of sale system and other business software experienceEfficient with all Microsoft programs


    KEY COMPETENCIES:

    Hyper-focused on exceptional member experienceFriendly congenial outgoing communication, empathetic communicationAble to reach and stimulate others while being aware and responsive to their needs and interestsCommunicate professionally with all persons in the CompanyStrong sense of service orientation, initiates cooperative contact with wide range of peopleUtilize superior organizational and time management skillsAble to work under time constraints and pressureWork independently and self-motivatedProfessional imageHairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone.

    We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace.

    HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

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