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    Transition Leader, Service Management Transformation - Atlanta, United States - Bank of America

    Bank of America
    Bank of America Atlanta, United States

    2 weeks ago

    Bank of America background
    Full time
    Description

    Job Description:

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

    Job Description:

    The Service Management Transformation (SMT) Transition Leader will be responsible leading a team to drive organizational change management activities to ensure user readiness for change adoption across global technology and operations. This role will manage the transition workstream within SMT strategic program which is chartered transitioning the organization to best in class service management capabilities.

    This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

    Responsibilities:

  • Manage stakeholder engagement, education, communication and marketing plans associated with the program
  • Establish and manage a community of senior leader change champions throughout the organization
  • Manage objectives and key results definition and measurement to show value delivery through data
  • Lead organization-wide impact assessment to identify, track and report progress against impact mitigation activities
  • Represent the voice of the customer to the product delivery teams to influence design
  • Track and follow up with dependent work efforts being executed outside of the program
  • Manage inbound and outbound escalations between the program teams and the change champion communities as necessary
  • Provide GT Senior Leadership Team with visibility into change readiness leading up to significant transition events
  • Coordinate go significant go-live and transition activities (e.g. ServiceNow cutover from Remedy)
  • Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
  • Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
  • Establishes target outcomes in partnership with stakeholders and leaders
  • Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
  • Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
  • Manages program financials and supports resource planning
  • Ensures adherence with Enterprise Change Management standardsSkills:
  • Collaboration
  • Project Management
  • Result Orientation
  • Solution Delivery Process
  • Stakeholder Management
  • Analytical Thinking
  • Business Acumen
  • Financial Management
  • Influence
  • Risk Management
  • Agile Practices
  • Architecture
  • Data Management
  • Solution Design
  • Technical Strategy DevelopmentRequired Skills:
  • Strong interpersonal and communication skills
  • Proven ability to influence across organization at senior levels
  • 2+ years experience managing a transition workstream
  • 2+ years experience leading large complex programs
  • 5+ years experience managing or leading large complex technology initiatives impacting multiple functions
  • Experience developing, managing and executing against strategic business cases
  • Strong verbal and written communication skills with the ability to understand and articulate complex concepts to diverse stakeholder teams
  • Proven ability to identify and mitigate barriers to transformation change adoptionMinimum Education Requirement:
  • Bachelor's Degree or equivalent work experienceShift:1st shift (United States of America)Hours Per Week: 40

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