Business Transformation Manager - Atlanta, United States - Holland & Knight

Description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success

General Description:

The Business Transformation Manager is responsible for supporting the firm change initiatives at Holland & Knight while supporting the K&I cross-functional teams in multiple key capacities.

This role contributes to the implementation and on-going support of the firm's knowledge management and innovation initiatives, products, and processes.

The Business Transformation Manager works alongside all of the K&I leadership and teams, and business services and practice group departments, to provide ongoing service and support to Holland & Knight initiatives.

Key Responsibilities and Essential Job Functions:
Ability to digest firm risk tolerance and plan accordingly to support change initiativesUse data driven risk assessments to adapt our change practice and continually improve our approachAdvise on and support the creation of change management reports in order to outline risks, opportunities for leadership engagement, and potential solutionsAppropriately collect, review, maintain and report on firm change management plans that embed the impact on our usersBe confident to direct verbiage in internal communications that explain processes and clarity of eventsEvaluate and document firm sources that require inclusion of changes in technology, people, and firm transitionsComprehension of change and how it will integrate into every decision firm leadership makes and provide support for all of our usersProvide comprehensive plans and standardized reports using PowerBIDevelop data analytics and visualizations solutions and applications, including PowerBI and Power Apps, in close collaboration with K&I, business, and practice leadershipUnderstand and comprehend the impact for all firm initiatives on all users internally and externally while creating a reasonable path to support user adoptionCreate usage reports/dashboards on legal technology using data visualizations tools such as PowerBIProvide support to Business Services teams around best practices in change and engagementComplete change management assessmentsIdentify, analyze and prepare risk mitigation tacticsIdentify and manage anticipated and persistent resistanceDevelop change management plans that embed the impact on our users and meet them where they consume informationWork with Business Services departments to integrate change management philosophies into larger project plansExperience with large portfolio budgeting, oversight, and governanceUse data driven risk assessments to adapt our change practice and continually improve our approachUnderstanding of technology, its future growth, and the impact its change will have on usersAbility to digest user change tolerance and plan accordingly (change fatigued)

Consult and coach project teamsCreate actionable deliverables for the core change management plans:
Sponsor Plan, People Manager Plan, Communications Plan, and Training PlanSupport and engage senior leadersCoach people managers and supervisorsSupport organizational design and definition of roles and responsibilitiesCoordinate efforts with other specialistsIntegrate change management activities into the project planEvaluate and ensure user readinessManage stakeholdersTrack and report issuesDefine and measure success metrics and monitor change progressSupport change management at the organizational levelManage the change portfolioSpecial project and duties as assigned

Required Skills:
Excellent experience in people management skills.

Excellent written and verbal communication skillsExcellent organizational, teamwork, customer service and problem-solving skills requiredRequired Qualifications & Education:Bachelor's degreeBilingual (Spanish)5+ years' of working in a top 100 Law Firm in technology, or professional services environment, particularly within innovationExperience working in Technology withing Legal and Change ManagementExperience working across a global platform with colleagues/clients from different areas, cultures and time zones would be highly advantageousExceptional proficiency working with many Microsoft and other legal platforms especially for analyzing and communicating adoption and change to users Excellent proficiency in business intelligence, portfolio governance and integration of multiple projects time managementIn-depth knowledge of integrating process, change management, project management for legal or professional services firmStrong knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards.

Significant experience working with legal technology, workflow systems, legal project management, and practice management toolsDeep understanding of law firm structure and business practices, as well as practice-specific terminology.

Experience working with a broad array of legal practices including transactional, litigation, and regulatoryProficiency portfolio management, change management and executing multiple projects at onceAbility to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendorsChampion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs.

Initiative and creativity to develop unique and new approaches to address existing challenges and/or positively affect lawyer productivity, client service, and overall fiscal health of the firmDemonstrated ability to manage multiple complex assignments with competing deadlines and priorities.

Experience managing projects from inception through planning, execution, and delivery phasesThe ability to understand and operate in grey areasA positive, "can do" attitudeThe ability to work effectively under pressure and demonstrate a passion for the work performedThe ability to visibly demonstrate a "sense of urgency" that is required in the 24/7, always on, fast paced culture of a global law firmThe ability to support wider firm initiatives and demonstrate strong leadership, even if not in agreement with a particular decision or initiativeAn understanding of project sponsorship and stakeholder managementStrong business acumenThis position may be filled in New York.

In accordance with the New York State Pay Transparency Law and New York City Human Rights Law, New York State is $115k - $206.9k/yr and New York City is $137.9k - $206.9k/yr.

These ranges are specific to these locations and may not be applicable to other locations. An individual's actual compensation will depend on the individual's qualifications and experience.


Benefits:

Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer:

generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

Benefits may vary by position and office.
Holland & Knight is committed to hiring and retaining a diverse workforce.

We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file.

Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.