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    Telecommunication Mechanic II - Philadelphia, United States - Three Saints Bay, LLC

    Three Saints Bay, LLC
    Three Saints Bay, LLC Philadelphia, United States

    2 weeks ago

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    Description

    Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Telecommunication Mechanic II

    POSITION RESPONSIBILITIES:


    • Coordinate work efforts assigned; to include the data entry, data analyst, onsite

    technicians, systems administrators, network engineers, telecommunications specialists,

    and telecommunication mechanics requirements.


    • Receive calls, generate Service Request Tickets, and track repairs for all regional

    countermeasure systems at applicable Federal buildings as required (CCTV, X-Ray, and

    Magnetometer systems).


    • Provide Service Request Ticket information to all necessary personnel in all applicable

    regions to pursue resolution.


    • Provide a monthly report on all service work accomplished during the previous month by

    the 5th work day of the month following the performance of the work.


    • Follow-up via phone and email on Service Request Ticket submissions within three days

    of submission to verify progress and actions outside our hands are actually completed and

    or follow through with from Regions and or other Divisions.


    • In the event of a failover, manually monitor alarm activity to assist dispatch operations.


    • Install and program onsite alarm systems to assist with MegaCenter activity, testing,

    troubleshooting, and failover.


    • Install and program the MegaCenter perimeter alarm system using the required remoting

    programming software Provide assistance and training to Telecommunication Mechanic

    I.


    • Assist with wiring regarding the alarm systems, receivers, and phone systems at the

    MegaCenter.


    • Provide instruction and review to MegaCenter employees and tours detailing the

    responsibilities of the TSD.


    • Engineer and implement solutions and best practices for the TSD to improve customer

    service, accuracy, and efficiency using the available software and systems.

    POSITION REQUIREMENTS:


    • High School diploma or GED


    • 1 years' experience as an alarm remote programmer


    • Excellent phone skills

    VEVRAA Federal Contractor

    Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

    We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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