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    card services specialist - Columbus, United States - KEMBA Financial Credit Union

    KEMBA Financial Credit Union
    KEMBA Financial Credit Union Columbus, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Title: Card Services Specialist I

    Reports to: Card Services Manager

    Supervises: None

    Status: Non-Exempt

    Objective

    The Card Services Specialist is responsible for the daily maintenance and management of the card inventory volume levels. The Card Services Specialist also provides daily support to the Operations/Card Services Department as needed.

    Duties and Responsibilities

    • Administers and oversees daily, weekly, and monthly reports and audits to maintain checks and balances on all issuance and file maintenance exceptions
    • Supports card file maintenance for debit and credit card renewals
    • Issues credit, debit, HSA and ATM plastics
    • Supports in-bound calls on card issues, operations issues and inquiries directly from branch associates to service members
    • Supports in-bound emails for credit card issues such as CLIPS, fee waivers, recasts, etc.
    • Distributes and maintains card stock and supplies to all branches
    • Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
    • Availability to work until 6:00pm during weekdays and Saturday mornings until 1:00pm
    • On a self-directed basis, continues to improve individual level of competency through training and certifications on established educational programs
    • Relates to other people beyond giving and receiving instructions:
      • Can get along with coworkers or peers without exhibiting behavioral extremes
      • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
      • Respondsappropriately to criticism from a supervisor
    • Supports special projects in the Credit Union to improve procedures and new processes
    • Collaborates with other departments to ensure that all aspects of Operational/Card Services processes are efficient, and member focused
    • Meets or exceeds assigned service and productivity goals established for this position
    • Performs other duties as required by Credit Union management

    Required Qualifications

    • High school diploma or equivalent education and experience
    • Prior experience in card services with a financial/banking institution is a plus
    • Strong organizational skills and attention to detail
    • Must value a high degree of accuracy
    • Ability to handle multiple tasks simultaneously
    • Professional demeanor
    • Effective communication skills in person and on the phone
    • Basic PC skills (Windows)
    • Proficient typing skills
    • Assertive problem-solving skills
    • Ability to work well independently or as part of a team
    • Ability to work in a fast-paced environment

    Desired Qualifications

    • Two years of related experience
    • Thorough knowledge of card processing procedures and requirements
    • Prior Member Service experience within KEMBA Financial Credit Union
    • Basic knowledge of Symitar processing system
    • Experience with serving the public/customer service/call center industry

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

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