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    Patient Sales Coordinator - Indianapolis, United States - Freedom Healthworks

    Freedom Healthworks
    Freedom Healthworks Indianapolis, United States

    1 week ago

    Default job background
    Description

    **Patient Sales Coordinator & Clinical Support Administrator**

    - Freedom Healthworks

    Indianapolis, IN, USA

    16.00

    Hourly

    Full Time

    *Medical, Paid time off*

    The role of the patient coordinator is to provide sales support for the onboarding of new patients across all physicians of Freedom Healthworks. When not managing patient sales, the patient coordinator will assist in the tasks associated with physician onboarding or any account management as assigned.

    Patient Sales

    Monitor Freedom Healthworks sales platform for patient engagement during shift

    Manage sales desk inbox through tagging and archiving of conversations

    Manage potential patient leads through contact forms or call-ins

    Guide potential patients through physician-specific membership process

    Interview potential patients to uncover and be able to "play back" their specific needs, motivations, and urgency for a FreedomDoc

    Advise prospective patients in their decision-making process, tailoring presentation to the prospect's motivations and guiding their purchase decision

    Support data collection through various platforms such as physician EMRs, telehealth and billing processor systems

    Track patient information and follow up activities for your pipeline of prospective patients in CRM, especially noting any of their "objections" and addressing them in follow up conversation.

    Become an expert on the Freedom Healthworks communication platform

    Provide exceptional customer service for patients

    Become an expert in direct primary care to educate patients

    Work with the director of clinical operations to create and implement targeted sales strategies

    Identify where improvement is needed in sales practices and make suggestions for improvement

    Client Support Administrator

    Handle requests and queries appropriately

    Take dictation and minutes and accurately enter data as needed

    Produce reports, presentations and briefs as needed

    Develop and carry out an efficient document and filing system digitally

    Full comprehension of office management systems and procedures

    Excellent knowledge of MS Office and Google Suite

    Exemplary planning and time management skills

    Ability to multitask and prioritize daily workload

    High level verbal and written communications skills

    Researching and conducting data to prepare documents for review and presentation to clients

    Help prepare for client meetings

    A pro-active approach to problem-solving with strong decision making skills

    Organize client facing shared folders on Google Drive to ensure all files, documents, and properties are included and up to date.

    Technical Skills

    Proficient in customary software and cloud-based platforms that are used in today's managed service environments.

    Location Info: Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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