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Customer Service Supervisor
4 days ago
BMG Money INC Miami, United StatesApplicants with LESS than the required 2 years of Call Center manager are experience will not be considered · Overview: · We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for ...
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Jackson Health System Miami, United StatesMiami, FL Full-Time Environmental · **Summary** · Environmental Assistant Supervisor is specialized and supervisory work with some administrative responsibilities. Incumbents are responsible for supervising the work activities. Supervises the work activities of Environmental, Ref ...
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American Airlines Miami, United States**Intro**: · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges ...
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Information Services Supervisor
1 week ago
TalentAmp Miami, United StatesTalentAmp is hiring an Information Services Supervisor for one of our direct clients in the Miami, AZ. · We seek an Information Services Supervisor to aid in planning, organizing, supervising, coordinating, enhancing, maintaining, and repairing the computer, conventional, and wir ...
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Supervisor Environmental Services
1 week ago
Miami Children's Miami, United States Full timeJob Summary · Performs a variety of supervisor functions to ensure efficient operations, high level of cleanliness, quality, and service throughout the Environmental Services function. Responsible for daily oversight of regulatory standards, financial stewardship of department op ...
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Operations Services Supervisor
15 hours ago
First Citizens Bank Miami, United StatesOverview: · Are you a people person? Be a First Citizens person Join our · South Miami · branch team and make a difference. This is a · full-time · role located at · 7301 SW 57th Court in South Miami, Florida. · As an Operations Services Supervisor at First Citizens Bank, you wil ...
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Donor Services Supervisor
6 hours ago
Continental Services Group Miami, United StatesJob Description · Job DescriptionSalary: $45,000.00 to $55,000.00 · Job Brief · We are looking for a Donor Services Supervisor - Physician Substitute with strong supervisory experience to lead and support our donor services operation. We're looking for someone who has managerial ...
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Golf Services Supervisor
6 hours ago
Trump Miami Resort Management LLC Miami, United StatesJob Description · Job DescriptionPOSITION PURPOSE: · As a Golf Service Supervisor you will ensure that each golf guest is provided a warm welcome and sense of genuine care when entering the golf services area just beyond the Blue Monster Shop lawn. You will ensure that each golf ...
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Food Service Supervisor
6 days ago
THE GARDEN ON 78 ST Miami, United StatesJob Description · Job DescriptionJob Summary · The job summary should give candidates a general idea of expectations for the position and a high-level summary of the role. Be sure to provide an exact job location so candidates know where the position will be located. · Responsibi ...
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Supervisor of Environmental Services
1 week ago
HCA Healthcare Miami, United States Full timeDescription · Introduction · Do you want to join an organization that invests in you as a(an) Supervisor of Environmental Services? At HCA Florida Kendall Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members ...
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Food Service Supervisor/Manager
1 week ago
Shake Shack Careers Miami Beach, FL, United States Full timeWe create an exciting work atmosphere with a culture focused on our team, guests, and community. Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality fo ...
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Guest Services Supervisor
1 week ago
Loews Hotel & Resorts Miami Beach, United StatesOversees the safe and efficient flow of traffic at the Hotel entrance area. Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards. Completely familiar with al Guest Services Supervisor, Gu ...
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Front Desk Guest Services Supervisor
1 week ago
Shaner Corporation Fort Lauderdale, United States**Job Description - Front Desk Supervisor** · Shaner is an Equal Opportunity Employer and Drug-Free Workplace · **General Responsibilities**: · Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, · implement and maintai ...
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Guest Services Supervisor
14 hours ago
Loews Hotels Miami Beach, United StatesA beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. · Job Specific · Oversees t ...
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Customer Service Desk Supervisor
1 week ago
Galbut Family Miami Beach Jewish Community Center Miami Beach, United States**Reports To:** Membership Director · **Department:** Service Desk · **Status:** Exempt/Full-time · **Location:** Miami Beach · **Salary Range:** $28,000 -$32,000/annually**** · **** · **** · **Ideal Candidate:** This applicant is a warm and outgoing individual with experi ...
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Beach/pool Attendant
4 days ago
Luxury Condo Miami Beach Miami Beach, United StatesOversees pool area and make safety announcements. Assists with set-up and breakdown of pool and beach equipment as needed. Must be able to submit and report incidents to the appropriate supervisor. Must be customer service oriented. Picks up debris from the pool and beach areas a ...
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Associate, Internal Controls
18 hours ago
Santander Holdings USA Inc Miami, United States Full timeAssociate, Internal ControlsDallas, United States of AmericaThe primary function of the Associate, Internal Controls is to execute complex Internal Controls testing. In addition the Supervisor will provide some direct coaching and supervision to less experienced team members as p ...
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Hostess- Sofia Design District
6 days ago
Ink 477 LLC Miami Beach, United States**Position Summary**: · The Host/Hostess is an important part of the initial contact with the guests and must provide a warm welcome and provide excellent customer service to set the tone of the guest experience. The Reservation Supervisor will be responsible for administrative t ...
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Front Desk
1 week ago
Borinquen Health Care Center, Inc Miami, United StatesBorinquen Medical Centers is based in Miami, Florida and is seeking to hire a full-time Front Desk Clerk to join our team. Under general supervision, the front desk clerk will be responsible to register and verify insurance of patients attending the clinic and ensuring that all p ...
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Communication Center Operator
1 week ago
Borinquen Health Care Center Miami, United StatesBorinquen Medical Centers is based in Miami, Florida and is seeking to hire a full-time Operator to join our team. Under the direct supervision of the Communication Center Manager, Operators will transfer calls to correct destination and assist callers as needed. Answer inbound a ...
Resident Services Supervisor - Miami, United States - KW Property Management & Consulting
Description
Duties and Essential Functions
This position serves as an extension of the Management Team at Park Grove. The primary focus will be overseeing Front Desk operations and the overall arrival experience to ensure a 5-star level of service. With the Manager's approval, the Resident Services Supervisor is responsible for creating and updating policies and procedures for efficient operation. Supervising Front Desk personnel is crucial and will include all scheduling functions, vacation planning for the department and the responsibility of finding coverage when call-offs take place.
A secondary focus involves enhancing resident satisfaction with the building's aesthetics, privacy, services, and amenities. This includes serving as a liaison between all departments to resolve issues effectively. The role seeks to create memorable experiences for residents, anticipating needs and exceeding expectations through innovative and gracious service.
The Supervisor has a direct supervisory role limited to Resident Service Operations but acts as the coordinator for security, valet, maintenance, housekeeping, and office staff, ensuring seamless service delivery. The aim is to smooth over service gaps gracefully.
Leadership by example is key to promoting a positive image of the building's stakeholders, including the management team and service providers. The role also involves supporting the Management Office in resident communications and relationship management.
Responsibilities include ensuring staff use reporting tools correctly, documenting incidents accurately, preparing monthly activity and incident reports, and maintaining the highest customer service standards. Privacy, perspective, priorities, time, and resources of residents and guests are respected.
Other duties encompass maintaining updated resident information, adhering to check-in procedures, effectively communicating concerns to the Management Office, overseeing staff scheduling, participating in meetings, recommending improvements for resident enjoyment, managing communications such as email blasts, and coordinating emergency responses.
Supervisory Responsibility
Employee reports directly to the Association Manager of the community and is to take direction from the Property Manager and General Manager.
Work Environment
Operates in a professional setting visible to residents in the main lobby at the Front Desk, utilizing standard office equipment.
Physical Demands
Requires regular communication, standing, walking, handling, and reaching. Must be able to lift up to 25 lbs.
Position Type/Expected Hours of Work
Full-time role that requires flexibility and sometimes long hours for urgencies, emergencies, or special events.
Travel
No travel is expected for this position
Required Education and Experience
Excellent English verbal and writing skills, with bi-lingual abilities in Spanish/other languages preferred.
Bachelor's Degree or equivalent experience/training with 1-3 years in hospitality service.
Proficiency in Word, Excel, and the ability to learn specialized software.
Other Duties
This description is not exhaustive. Duties and responsibilities can change without notice.