- Oversees the safe and efficient flow of traffic at the Hotel entrance area
- Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards
- Completely familiar with all Hotel facilities, room types and operating hours
- Completely familiar with Hotel emergency procedures and assists Security with Code Red situations
- Maintains proper staffing levels at all times for Bell Service, based on arrival and departure figures and taking into consideration productivity calculations
- Provides Hotel information and travel directions to Hotel guests
- Maintains cleanliness of Hotel front entrance area and lobby, contacting Housekeeping for major cleaning tasks
- Assist guests with transportation needs
- Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security
- Offers the storage of guest luggage
- Maintains adherence to Guest Services key control and security procedures
- Trains and monitors the performance of Bellpersons, including posting when guest assistance is not required
- Provides up to date information to Bell staff regarding Hotel operating hours, groups in house and travel directions
- Ensures that accurate Hotel information and travel directions are given to guests
- Organizes and coordinates group bag pulls, ensuring proper recording and payment to participating Bellpersons and Door Attendants side by side with Door Captain
- Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet, Concierge, Sales and Housekeeping
- Makes daily assignments of Handhelds and ensures utilization of Handhelds
- Ensures maintenance of equipment including Handhelds, bellcarts etc.
- Addresses guests by name
- Answers telephone in accordance with Loews Hotels Star Service Standards
- Ensures delivery of items and packages to guestrooms and meeting rooms
- Coordinates curbside check-in process with other Guest Services areas of operation
- Ensures guests identified for "curbside check-in" are welcomed and registered utilizing handheld technology
- Ensures a seamless arrival for all guests
- Closely coordinates group arrivals with Door Captain
- Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
- Reads Group Profiles and Banquet Event information on a daily basis
- Maintains the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends required hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Excellent communication skills - oral and written
- Minimum one year experience as a Bell or Door Attendant
- High School Diploma
- Knowledge of the local area, roadways and services
- Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds
- Strong leadership abilities
- Able to work a flexible schedule, including weekends and holidays
-
Customer Service Supervisor
5 days ago
BMG Money INC Miami, United StatesApplicants with LESS than the required 2 years of Call Center manager are experience will not be considered · Overview: · We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for ...
-
Customer Service Supervisor
1 week ago
BMG Money INC Miami, United StatesApplicants with LESS than the required 2 years of Call Center manager are experience will not be considered · Overview: · We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for ...
-
Jackson Health System Miami, United StatesMiami, FL Full-Time Environmental · **Summary** · Environmental Assistant Supervisor is specialized and supervisory work with some administrative responsibilities. Incumbents are responsible for supervising the work activities. Supervises the work activities of Environmental, Ref ...
-
American Airlines Miami, United States**Intro**: · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges ...
-
Guest Services Supervisor
1 week ago
Loews Hotel & Resorts Miami Beach, United StatesOversees the safe and efficient flow of traffic at the Hotel entrance area. Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards. Completely familiar with al Guest Services Supervisor, Gu ...
-
Star Service Supervisor
6 days ago
Loews Hotel & Resorts Miami Beach, United StatesA beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Supervisor, Service, Retail ...
-
Star Service Supervisor
2 days ago
Loews Hotels Miami Beach, United States Full timeA beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. ...
-
Guest Service Supervisor
1 day ago
Sonesta International Hotels Miami Beach, United StatesJob Description Summary · The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the ...
-
Customer Service Desk Supervisor
2 weeks ago
Galbut Family Miami Beach Jewish Community Center Miami Beach, United States**Reports To:** Membership Director · **Department:** Service Desk · **Status:** Exempt/Full-time · **Location:** Miami Beach · **Salary Range:** $28,000 -$32,000/annually**** · **** · **** · **Ideal Candidate:** This applicant is a warm and outgoing individual with experi ...
-
Shop Supervisor/service Writer
3 days ago
Vector Fleet Management Lauderdale Lakes, United States**1**ST** Shift Automotive Shop Supervisor/Service Writer - Ft. Lauderdale, FL. Area** · **Automotive Shop Supervisors/Service Writers: Are you ready to begin a rewarding career where you can earn between $50,000 and $65,000 per year (depending on experience and certifications) w ...
-
Information Services Supervisor
2 weeks ago
TalentAmp Miami, United StatesTalentAmp is hiring an Information Services Supervisor for one of our direct clients in the Miami, AZ. · We seek an Information Services Supervisor to aid in planning, organizing, supervising, coordinating, enhancing, maintaining, and repairing the computer, conventional, and wir ...
-
Supervisor Laboratory Services
5 days ago
University of Miami Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here $) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please re ...
-
Supervisor Laboratory Services
5 days ago
University of Miami Miller School of Medicine Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
-
Supervisor Environmental Services
2 weeks ago
Miami Children's Miami, United States Full timeJob Summary · Performs a variety of supervisor functions to ensure efficient operations, high level of cleanliness, quality, and service throughout the Environmental Services function. Responsible for daily oversight of regulatory standards, financial stewardship of department op ...
-
Social Services Supervisor
3 days ago
UOMUOMUS Miami, United States OTHERCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
-
Front Desk Guest Services Supervisor
3 weeks ago
Shaner Corporation Fort Lauderdale, United States**Job Description - Front Desk Supervisor** · Shaner is an Equal Opportunity Employer and Drug-Free Workplace · **General Responsibilities**: · Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, · implement and maintai ...
-
Food Service Supervisor
6 days ago
Elior North America Miami, United StatesElior North America [Restaurant Manager] As a Food Service Supervisor at Elior North America, you'll: Directly oversee the production and service of meals; Provide hands-on supervision and oversight for the preparation, cooking, and portioning of meals; Follow company recipes bas ...
-
Resident Services Supervisor
2 weeks ago
KW Property Management & Consulting Miami, United States Full timeDuties and Essential Functions · This position serves as an extension of the Management Team at Park Grove. The primary focus will be overseeing Front Desk operations and the overall arrival experience to ensure a 5-star level of service. With the Manager's approval, the Resident ...
-
Golf Services Supervisor
1 week ago
Trump Miami Resort Management LLC Miami, United StatesJob Description · Job DescriptionPOSITION PURPOSE: · As a Golf Service Supervisor you will ensure that each golf guest is provided a warm welcome and sense of genuine care when entering the golf services area just beyond the Blue Monster Shop lawn. You will ensure that each golf ...
-
Supervisor of Environmental Services
2 weeks ago
HCA Healthcare Miami, United States Full timeDescription · Introduction · Do you want to join an organization that invests in you as a(an) Supervisor of Environmental Services? At HCA Florida Kendall Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members ...
Guest Services Supervisor - Miami Beach, United States - Loews Hotels
Description
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
Guest Services Supervisor professionals in Miami Beach
-
Stephanie Ortega
Cocktail Waitress
-
Noah Richman
Personal Chef