Customer Service Supervisor - Miami, United States - BMG Money INC

Description

Applicants with LESS than the required 2 years of Call Center manager are experience will not be considered


Overview:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing and managing our customer service department.

This is a leadership role that requires excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.

Duties:

• Manage and supervise a team of customer service representatives
• Provide guidance and support to team members, ensuring they have the necessary resources and training to succeed
• Monitor and evaluate customer service performance metrics to identify areas for improvement
• Develop and implement strategies to enhance the overall customer experience
• Handle escalated customer inquiries or complaints in a professional and timely manner
• Collaborate with other departments to resolve complex customer issues
• Analyze customer feedback and data to identify trends and opportunities for process improvement
• Implement and maintain customer service policies and procedures
• Conduct regular performance evaluations for team members

Skills:

• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication skills, both verbal and written, in English (Spanish or other languages are a plus)
• Proven experience in project management, including the ability to prioritize tasks and meet deadlines
• Exceptional problemsolving abilities with a focus on finding innovative solutions
• Strong analytical skills to analyze data and make informed decisions
• Previous experience in supervising or managing a customer service team is preferred
• A passion for delivering outstanding customer service

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off.

If you are looking for an exciting opportunity to lead a dynamic customer service team, we encourage you to apply.

Pay:
$50, $55,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

Microsoft Office: 1 year (preferred)

• Sales: 1 year (preferred)

Ability to Commute:

• Miami, FL preferred)

Ability to Relocate:

• Miami, FL 33131: Relocate before starting work (required)

Work Location:
In person