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    Account Manager - Marietta, United States - Cortavo

    Cortavo
    Cortavo Marietta, United States

    3 weeks ago

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    Description

    About the job:

    The Cortavo IT Account Manager will serve as the liaison between Cortavo and its clients. They have the responsibility to address customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. They will also aid internal departments by collecting sales leads or testimonials, collecting payments on open invoices, and communicating pertinent client information needed to meet client requests and timelines.

    The ideal candidate must have exceptional communication, computer, and problem-solving skills. This is a position for an experienced, resourceful, analytical, adaptable, and organized account professional with the ability to build strong rapport with clients.

    This role reports directly to the Cortavo Sales Director.

    Account Management:

    Serve as the main point of contact related to client needs and concerns

    Meet sales targets and revenue goals

    Meet renewal retention goals

    Leverage technical acumen to identify opportunities for cross-sell and upsell

    Maintain accurate pipeline on a weekly basis

    Partner with the engineering team to ensure client project requirements are met

    Collaborate with the customer success team to ensure highest client satisfaction rates

    Provide consistent feedback to internal Company departments to improve processes

    Facilitate in the invoicing and collections process

    Develop account plans and strategies

    Conduct technology business reviews with larger accounts

    Coordinate onsite client visits or lunches for local clientele

    Maintain updated knowledge of company sales offerings, products, and services

    Responsible for documenting activities, next steps, and status of accounts in Salesforce

    Required Skills and Qualifications:

    Bachelor's degree

    3+ years of account management experience

    2 + years technical acumen for end user device sales

    Ability to effectively communicate and build rapport with C-level executives

    Excellent active listening skills

    Impeccable multi-tasking capabilities

    Ability to work well with others at the Company

    Exceptional verbal and written communication skills

    Ability to adapt and strong problem-solving skills

    Experience with all tools within the Company tech stack

    Tech Stack

    Salesforce

    Autotask

    Slack

    Google Suite

    QuickBooks

    O365

    Work Environment:

    Competitive salary, as well as employer, contributed health benefits

    Unlimited paid time off

    Marietta, GA office location

    Access to a Company cell phone plan

    A seat on an energetic team that collaborates and pushes each other to be better

    A fast-paced but cooperative environment with endless potential for growth

    Celebration events for team and Company successes throughout the year

    Flexible work from home options available.

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