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Client Relationship Manager - Santa Clara, United States - The CLASS Consulting Group
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Description
About Us:
The Class Consulting Group is a boutique management consulting firm headquartered in SFO-Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/philanthropic organizations.
We are looking for motivated and committed individuals to join our volunteer-driven teams.
Position Type:
Volunteering
(All volunteering positions at The Class Consulting Group are unpaid). Temporarily remote due to COVID-19.
Specific Responsibilities:
Responsible for cultivating client relationships with one / more client/s and securing repeat business from existing clients.
Work closely with the project team throughout project delivery to ensure client needs are fulfilled.
In collaboration with BCS team, assess project impact at predefined intervals (6 months and 1 year after project completion)
Manage and provide leadership to the Client Management team.
Engage regularly with existing clients to create awareness about other services CLASS can offer.
Maintain Salesforce (CRM Database) on all client management activities.
Run and review client satisfaction surveys
Represent CLASS at various Nonprofit Organizations related events
General Responsibilities:
Presiding over the meetings and agenda of the team as well as tracking projects and ongoing activities.
Implementing KPIs and progress of strategic projects and presenting management reports to the board.
Successfully implementing resource allocation and volunteer engagement activities along with Director & HR
Fostering appropriate communications and leveraging resources within the team and with other teams.
Promoting volunteer engagement within the CR Team and across the broader CLASS Group.
Requirements:
Education Qualification & Experience
BA/BS/MBA Business or Marketing with 3-5yearsof experience in Client Management.
Experience with Salesforce/HubSpot or any CRM database preferred.
Skills/Abilities
Good management skills
Work collaboratively and efficaciously as a team member.
Effective communication skills and strong business acumen.
Commitment
Minimum 1+ year of commitment for the unpaid / pro-bono position.
Attend Weekly Meetings:
Virtual [MS Teams]
Time:
Minimum 5 hours per week (excluding meeting time).
Benefits:
Leadership development opportunities.
Networking opportunities.
An opportunity to give back to the community
The CLASS Consulting Group believes in equal opportunity and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
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