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    Contact Center Operator - Washington, United States - Washington Health System

    Washington Health System
    Washington Health System Washington, United States

    4 weeks ago

    Default job background
    Full time
    Description
    The Contact Center Operator functions in a fast-paced environment answering calls for multiple primary care and specialty practices. Assures that each patient interaction is carried out with courtesy, care, and consistency while performing a variety of tasks to appropriately handle the patient/caller's requests. Tasks are related to appointment scheduling, telephone call triage, and gathering all appropriate information.

    Responsibilities:

    1. Provide personalized customer service by responding to the needs of the patient/caller.
    2. Answer incoming calls and respond to patient/caller's requests.
    3. Making outbound calls, which include, but are not limited to, rescheduling, and confirming appointments as assigned by management.
    4. Schedule appointment correctly - review appointment date, time, location, and provider name with patient.
    5. Use sound judgment in handling calls and de-escalating upset callers.
    Shift: Monday - Friday, Daylight

    Hours per week: 40

    Department: WHS Physicians Group

    Internal Posting: 4/3/24-4/10/24

    #ZR

    Benefits:
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid sick time
    • Referral program
    • Tuition reimbursement
    • Vision insurance


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