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Strabane

    Network Operations Center Technician/ Night Shift - Minneapolis, United States - Sunset Technologies

    Sunset Technologies
    Sunset Technologies Minneapolis, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.

    Responsibilities:
    • Maintain network and backup systems
    • Monitor and address automated alerts related to supported devices
    • Work with clients and remote support technicians on advanced service issues
    • Update assigned service tickets daily
    • Perform advanced problem-solving on various applications and hardware
    • Maintain accurate records and time logging in ConnectWise
    Basic Qualifications:
    • Advanced knowledge of computer systems software and hardware
    • Minimum 2-year customer service experience
    • Excellent verbal and written communication skills
    • Experience supporting customers via phone, e-mail, chat, on-site, and ability to always maintain a pleasant disposition
    • Able to self-manage and work independently in a fast-paced, constantly changing environment
    • Thrives on a team where expertise is shared, and feedback is welcomed
    • Effective time management including the ability to multi-task, organize and prioritize
    • Ability to research and grasp technical information across multiple tools while working with customers
    • Aptitude for acquiring knowledge and skills in technical troubleshooting and an eagerness to learn and take on new challenges
    Preferred Qualifications:
    • Technical support experience
    • Passion for problem resolution and creation of a positive customer experience
    • Technical degree, related certification(s), experience in the healthcare field
    Additional Requirements:
    • Successful completion of pre-employment assessments
    • Successful completion of initial training
    • Professional and friendly demeanor
    • Pays attention and adheres to company policies and procedures
    • Valid drivers license
    • Drug test and background check
    Perks:
    • Benefits Vision, Medical, and Dental
    • 401K with company match
    • Paid time off
    • Company paid disability and life insurance
    Available Shift:

    Shift: 10:00 pm - 7:00 am Central Time
    Days: Sunday through Thursday

    *This is a night shift position
    *Shift is based on Central Time

    This is a remote position.

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