- Defines requirements, prepares plans, organizes, and coordinates personnel needs to facilitate efficient Field Customer Service and Field Operations.
- Handles all after hours emergency calls from customers and coordinates field response through established protocol in a timely manner to ensure public safety. Works in conjunction with 911 Centers and local emergency (police & fire) to gather critical data to ensure timely response to emergency situations.
- Schedules daily work assignments and adjusts for time-off requests and determines if additional resources are required. Manages same day time off requests.
- Communicates with field personnel regarding work assignments. Monitors and re-aligns work to ensure all work is completed as day progresses. Contacts at-risk appointments for possible rescheduling as required.
- Manages cyclical maintenance and compliance work to ensure compliance is achieved and resources are fully and effectively utilized. Plans monthly work by incorporating program work into promised work. Equalizes work levels and maintains productivity so that overtime costs are reduced.
- Acts as the primary liaison between field supervision and field personnel during incidents, occurrences, and outages. Responsible for research and delivery of status and impact information. Coordinates communication to impacted customers and ensures accuracy in data and data entry.
- Utilizes mapping and GPS based software to maintain and improve response times to emergencies and customer appointments as well as other software to validate plumber qualifications, create work orders, assign work using mobile dispatching, track accounts off due to construction or emergencies and research historical data.
- Places PA One Call notifications for all damages. Prepares damage reports, associated work order/capital numbers and communicates to field personnel and field supervisors in a timely manner.
- Good computer software skills - Microsoft Office (Excel, Work, PowerPoint, etc.) and SharePoint.
- Ability to maintain composure and interact effectively in a fast-paced environment with continual disruptions.
- Good planning, attention to detail, scheduling and time management skills.
- Ability to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.
- Ability to analyze data and present alternatives, recommendations and solutions.
- Ability to adapt to change quickly, work in a close environment and foster teamwork.
- Good communication skills, including written, verbal and interpersonal relationships.
- Understanding of field operations preferred.
- Entry level; experience in dispatching preferred.
- Experience with analyzing data to identify problems and issues.
- Must have the ability to work flexible schedules with varying days off including holidays, nights, weekends, and emergencies. Expectation to cover additional shifts as needed.
- Experience with electronic mapping programs.
- Bachelor's degree preferred; demonstrated related experience may be substituted for preferred education.
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Highmark Health Pittsburgh, United StatesCompany : · Highmark Health · Job Description : · JOB SUMMARY · This job is responsible for the multiple monitoring and communications functions for the Highmark Health Security Operations Center. Monitors CCTV and Card Access Systems and Alarms, receives telephone and radio call ...
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University of Pittsburgh Pittsburgh, United StatesServes as a customer service representative and assists with front desk coverage. This position uses facilities management CMMS - TMA on a daily basis; creating work orders and reviewing for accuracy, updating preventive maintenance, creating equipment, assisting with dashboards ...
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NovaWorks Edgewood, PA, United States FreelanceJoin the team at Carqueville Medical Supply in Edgewood, PA. With 180 colleagues, we help people in all stages and situations of life with medical aids. · To further expand our service center at our main location in Töppeln, we are looking for an additional · **Service Center Cle ...
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Senior attending physician
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IT administrator
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Phoenix Innovations Pittsburg, United StatesThe German Railway is one of the most diverse employers in Germany. Every year, we are looking for over 5,000 apprentices in 50 different professions who want to grow and improve with us. We are currently seeking candidates for a 2-year apprenticeship as a Train Traffic Controlle ...
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Spectrum Ventures Carnegie, United StatesWe are currently seeking a specialist in pediatric and adolescent medicine (m/f/d) for a large academic teaching hospital in the Gießen area. · The position offers: · Attractive role as a specialist (m/f/d) in a motivated team of pediatric cardiology · Broad range of invasive ...
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Engagement Center Specialist
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Operations Center Specialist/Dispatcher - Pittsburgh, United States - Novus Group
Description
Job Description
Job DescriptionNovus Group seeks an Operations Center Specialist/Dispatcher for a contract-to-hire position with an outstanding, stable employer of choice Pittsburgh, PA. (Must be able to work on-site at the North Shore location).Pay rate up to $25.00 per hour based on experienceNovus provides benefits to our employees in the following areas: Health, dental, life, 401(k), and much moreWork schedule: 6:00 a.m. – 2:00 p.m. or 11:00 a.m. – 7:00 p.m.(This is a 24/7 department)Essential Duties:
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