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    Customer Service Specialist - Lewisville, United States - Global Channel Management

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    Description
    About the job Customer Service Specialist

    Customer Service Specialist II needs 2 years experience

    Customer Service Specialist II requires:
    Customer service

    Jacksonville, FL /Lewisville, TX

    MS Office

    Customer care, support

    Customer Service Specialist II duties:
    Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.

    Provides outstanding customer service to ensure service levels are achieved and exceeded.

    Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).

    Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.

    Refers customers to published materials, secondary sources, or more senior staff.

    Documents customer feedback and complaints.

    Provides a positive customer experience and enhancing relationships between customers and the company.


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