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The Colony

    Client Services Specialist - The Colony, United States - Quest Resource Holding Corporation

    Quest Resource Holding Corporation
    Quest Resource Holding Corporation The Colony, United States

    6 days ago

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    Description

    Have you been looking for a company that you can get behind and feel good about the impact it has on sustainability and recycling efforts? Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints.

    If you want an opportunity where your efforts make an impact, Quest has an opportunity waiting for you.

    The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments.

    Why Work at Quest?

    First off, we practice what we preach.

    We focus every day on recycling, reusing and repurposing where we can, and being socially responsible - with company sponsored events and drives to help our local communities.


    Second, we take care of our employees' wellbeing and offer a comprehensive benefits package including: Medical/Dental/Vision, 401(k) Plan, Life and STD.


    • Company paid Life, Short term disability plan (voluntary employee-paid LTD is offered)
    • Eligibility for health and life insurance plans: 1st of month following date of hire
    • 401k: Eligible after 90 days with company match of 100% up to 3% of contributions with 50% up to the next 2 percentage points (immediate vesting)
    • Employee Stock Purchase Plan
    • Paid Holidays, Vacation and Sick time
    Finally, we are just a modern, FUN and collaborative work environment.

    We're a smaller company that provides opportunities for employees to advance within the company, so there is always room to grow.

    We offer a casual business environment (so, you can wear jeans), great incentives and rewards.

    Role Summary


    Client Services Specialist (CSS) supports the Company's clients and vendors with ongoing communication via email and phone to maintain strong relationships and a focus on clients and exceeding client expectations.

    Answer incoming calls to take requests, answer inquiries and questions, handle issues, troubleshoot problems and provide information and then document all call information in the CRM system according to standard operating procedures.

    The CSS is also responsible for making outbound calls to clients and vendors to collect information, solve problems and follow up on services.

    Provide superior support to ensure both individual and departmental objectives are met.


    Additionally, must be flexible to work on call schedules and holidays if adequate coverage is not supported by the Customer Service Team.



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