Jobs
>
Carrollton

    Customer Service Specialist - Carrollton, United States - Fitness Connection

    Fitness Connection
    Fitness Connection Carrollton, United States

    23 hours ago

    Default job background
    Description
    Job Details

    Job Location
    Work From Home - Carrollton, TX

    Description

    Customer Service Specialist at Fitness Connection

    Position Summary: The Customer Service Specialist role at Fitness Connection is centered around providing exceptional remote customer service. Key responsibilities include handling inbound and outbound calls, managing member accounts and billing, and maintaining high performance and efficiency standards. This role emphasizes delivering EPIC customer service with a professional and personable attitude. The position is ideal for self-motivated individuals who are dedicated to creating a positive member experience.
    1. Remote Customer Interaction: Focus on direct communication with members, addressing their needs and inquiries.
      • Answer inbound and outbound calls regarding billing, customer service, and general inquiries.
      • Resolve member issues in line with company policies to ensure satisfaction and retention.
    2. Account Management: Ensure accurate and efficient handling of member accounts and billing.
      • Update and manage member billing information with precision.
      • Collect past due balances while maintaining professionalism.
      • Accurately log all member interactions for effective tracking.
    3. Performance & Efficiency: Aim for high-performance standards to provide seamless service.
      • Meet or exceed individual and team performance benchmarks.
      • Ensure minimal wait times for clients by maximizing phone availability.
      • Assist in various reporting and administrative tasks as needed.
    4. Customer Service: Dedicated to providing EPIC customer service with a professional and personable attitude.
      • Consistently demonstrate a professional, personable approach in every interaction.
      • Uphold a high level of professionalism, honesty, and integrity in all dealings.
      • Exhibit willingness to work flexible hours to meet customer needs.
    Qualifications:
    • 1 to 3 years of customer service experience, preferably in a call center or WFM setting.
    • Basic office skills, telephone, and computer knowledge (Excel and Word a plus)
    • Strong customer service skills
    • Possess strong motivational, communication, team building, and training skills.
    • Must be self-motivated and have strong organizational & and management skills.
    • Must have a complete understanding of Front Desk, Sales, and Kid's Club policies and procedures and software.
    • Excellent verbal and written communication.
    • Must have the ability to handle challenging customer issues with patience, tact, and professionalism.
    • Must have a high level of professionalism, honesty, integrity, and work ethic.
    • Exhibit willingness to work flexible hours.
    • Ability to complete multiple tasks.
    • Other duties as assigned.
    Technical Requirements for Remote Call Center Agents:

    Uninterrupted access to a Windows-based Personal Computer (desktop or laptop) in a quiet/private area (please note that Chromebooks and Apple Computers are not supported).

    Personal Computer meeting the following minimum specifications: Minimum 1.5 GHz processor
    Minimum 8 GB RAM
    Minimum 10 GB available hard drive space
    Microsoft Windows 10 operating system (please note that Windows 10 Home in S mode*, Windows 7, Windows 8, and Windows XP are not compatible)
    Windows 10 version must be current: Version 1909
    Windows 10 Security features must be enabled and active

    Home broadband internet connection speed of at least 15 Mbps up & and down

    A passing connectivity test for VOIP capabilities

    A wired USB headset/microphone

    Join our team and make a difference by providing exceptional customer service, managing accounts effectively, and ensuring a positive member experience.
  • Extra Space

    Customer Service Specialist

    14 hours ago

    Extra Space Carrollton, United States

    **Customer Service Specialist (Bilingual Preferred)** · **Job Description** · As a **Customer Service Specialist**, you will have the opportunity to be part of a diverse team with excellent company culture. Extra Space Storage was listed in the**Top 100 Best Places to Work for ...

  • Galleria Dallas

    Guest Services Specialist

    1 day ago

    Galleria Dallas Farmers Branch, United States

    Job Description · Job DescriptionGalleria Dallas is in search of experienced, motivated individuals to be a part of our Guest Services team. We are looking for energetic, flexible candidates who can be trained and become knowledgeable about all things Galleria, local attractions ...

  • Sapphire Technologies

    Media and Information Services Specialist

    1 day ago

    Sapphire Technologies South Mound, United States

    The city of Essen is currently seeking a Media and Information Services Specialist - Archival Services for the Department 41-3 -City Archives / House of Essen History- to start as soon as possible. This is a full-time, permanent position in pay group 7 according to TVöD. The appl ...

  • ittxylem

    Regional Technical Service Specialist

    1 day ago

    ittxylem Carrollton, United States

    Job Details · We're Hiring a Regional Technical Service Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to s ...

  • Pacific Premier Bank

    Client Services Specialist

    3 days ago

    Pacific Premier Bank Addison, United States

    The Client Service Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Possess expertise in Banking / Treasury Management products and services, which will be used to p Client Service, Specialist, C ...

  • AMLI Residential

    Resident Services Specialist

    4 days ago

    AMLI Residential Addison, United States

    Ensure timely management of resident accounts, including rent collections, evictions, utility bills, delinquencies, renewals, and move-outs. Maintain accurate resident records, including lease documents, inspection forms, notices, move-out statements Specialist, Resident, Service ...

  • Pacific Premier Bank

    Client Services Specialist

    1 day ago

    Pacific Premier Bank Addison, United States

    The Client Service Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Possess expertise in Banking /Treasury Management products and services, which will be used to provide excellent customer servi ...

  • Pacific Premier Bank

    Client Services Specialist

    2 days ago

    Pacific Premier Bank Addison, United States

    The Client Service Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Possess expertise in Banking /Treasury Management products and services, which will be used to provide excellent customer servi ...

  • Nothing Bundt Cakes

    Development Services Specialist

    2 days ago

    Nothing Bundt Cakes Addison, United States

    The Development Services Specialist will guide new and multi-unit Bakery Owners through the New Bakery Opening process from the initial introduction until handoff at the end of the opening process. You will share and disseminate information to Bakery Owners on best practices and ...

  • Pacific Premier Bank

    Client Services Specialist

    2 days ago

    Pacific Premier Bank Addison, United States

    The Client Service Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Possess expertise in Banking /Treasury Management products and services, which will be used to provide excellent customer servi ...

  • Southwire Company LLC

    Commission & Field Service Specialist III

    2 days ago

    Southwire Company LLC Carrollton, United States

    Job Description · Job Description A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, ...

  • Southwire Company LLC

    Commission & Field Service Specialist III

    2 hours ago

    Southwire Company LLC Carrollton, United States

    Job Summary · /Objective: The SCR Commissioning & Field Service Specialist is responsible for installation, commissioning and start-up of SCR · Projects as required. This individual must become familiar with all major subsystems of copper and aluminum rod · mills sold to custom ...

  • Southwire

    Commission & Field Service Specialist III

    6 hours ago

    Southwire Carrollton, United States OTHER

    A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, OEM wire products and engineered ...

  • Stellar Innovations

    Training as a specialist in information technology in the field of system integration

    17 hours ago

    Stellar Innovations Carrollton, United States

    Your tasks as a specialist in computer science for system integration in Carrollton will include: · - Installing, configuring, and networking servers and other hardware components · - Maintaining and repairing hardware within and outside of the town hall · - Advising and suppo ...

  • Global Channel Management

    Customer Service Specialist

    2 days ago

    Global Channel Management Lewisville, United States

    About the job Customer Service Specialist · Customer Service Specialist II needs 2 years experience · Customer Service Specialist II requires: · Customer service · Jacksonville, FL /Lewisville, TX · MS Office · Customer care, support · Customer Service Specialist II duties ...

  • Epiq

    Service Specialist

    1 day ago

    Epiq Dallas, United States

    It's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist ...

  • EPIQ Systems

    Service Specialist

    1 hour ago

    EPIQ Systems Dallas, United States

    time type · Full time · posted on · Posted Yesterday · job requisition id · R · It's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist is part of a team that provides various administrative support to our clie ...

  • Truist Financial Corporation

    client service specialist

    1 day ago

    Truist Financial Corporation Arlington, TX, United States

    The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? · If you have a disability and need assistance with the application, you can reques ...

  • HCSC

    Electronic Service Specialist

    21 hours ago

    HCSC Richardson, United States

    At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. · Come join us and be part of a purpos ...

  • Bass Pro Shops

    Service Specialist

    23 hours ago

    Bass Pro Shops Garland, United States

    POSITION SUMMARY:The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, mo ...