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NovaWorks Mexico, United StatesYour family, friends, and you rely on government rescue services and facilities 24/7. · Our helpers ensure your safety around the clock, and we work passionately and tirelessly to support them. · For over 10 years, we have been operating communication networks for digital radio s ...
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Senior Platform Operations Analyst - New Mexico, United States - Central New Mexico Community College
Description
Under general supervision, the IT Operational Analyst plays a pivotal role in ensuring smooth IT service delivery.This position requires a strong understanding of Agile, ITIL framework, IT service management, problem management principles, and project management methodology.
The incumbent will participate in planning, developing, and organizing systems for documenting departmental projects, initiatives, and workflows, as well as creating and maintaining departmental databases and generating reports to support planning and decision-making.
Additionally, the incumbent will conduct post incident interviews, report findings and resolution, and is responsible for performing data collection and reporting on key metrics and KPIs.
Ability to stay up-to-date with emerging technologies and trends to recommend and implement improvements to enhance the overall IT operations.
Strong understanding of Agile, ITIL framework, IT service management, problem management principles, and project management methodology.Assists in Planning, developing, and organizing systems for documenting departmental projects, initiatives, and workflows to ensure consistent and efficient operation of the Administration department.
Works in collaboration with ITS Leaders to create and maintain departmental databases; Maintains an updated vendor, contractor and supplier management system (Application/License Portfolio Management) that provides proactive license and contract renewal communications.
Conducts research and Identify trends to generate statistical reports for planning and decision making, which include coordinating data collection and analysis, tabulating data, presenting collected information in various formats, ensuring data integrity, and make recommendations for quality and process improvement.
Provides overall professional support to the department to achieve optimal work production across the organization, including the creation of planning documents and presentations and developing information to support institutional decision-making.
Bachelor's degree and three (3) years of related experience.Experience in developing and coordinating work and data flow diagrams.
Strong understanding of IT Application/License management.
Strong understanding of project management methodology.
Proficient in data collection, analysis, and recommendation formulation.
As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation.
Central New Mexico Community College hires only U.
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Ashwin Somalinga Suresh
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John Lake
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Carey Salaz
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