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    System Operations Analyst I - Albuquerque, United States - Encantado Technical Solutions

    Encantado Technical Solutions
    Encantado Technical Solutions Albuquerque, United States

    3 weeks ago

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    Description

    Overview:

    Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

    Encantado Technical Solutions is currently seeking a SOC Analyst I to support the IT program at a major national laboratory.

    Responsibilities:

    Mulitiple Shifts

    The mission of Enterprise Service Management and Monitoring is to develop and maintain a big picture, end-to-end view of operational IT services. We blend IT Service Management tools and best-practice ITIL processes to lead improvements in IT Service Management. Our portfolio includes automated discovery, performance and availability monitoring, enterprise and mission testing, a central tool suite with a service asset repository that supports all ITSM processes, including mature service catalog, request fulfillment, incident management, knowledge management, problem management, change management, service asset and configuration management, enterprise logging, and event management practices.

    The SOC is staffed to provide performance and availability monitoring and notification on a 24x7x365 basis. This SOC Analyst position provides for the monitoring and notification at a major national laboratory IT infrastructure which includes servers, network, databases and applications.

    • Proficient with MS Word, Excel, Outlook (email) Visio & Power Point
    • Experience working with ITSM/Smart IT Ticketing System
    • Strong verbal and written communication skills

    Daily responsibilities include:

    • Provide Environmental Safety Walkthroughs SOC Analysis Services
    • Provide event, warning, alert, and alarm processing and management. Coordinate resolution of the event, warning, alert, and alarm messages Network Intrusion Detection Services.
    • Detect events collected by the Cyber Enterprise Management System (CEMS) across the Sandia computing environments including all corporate networks and corporate telephone
    • Monitor batch processing job flows on two corporate networks and monitor that requested batch completion times are met, escalate when required. Provide prompt and accurate response to error notifications (Alerts)
    • Administer and support on-premises APC (Advance Persistent Cloud) Cybers Azure Stack private cloud platform that my department M&Os which includes patching, configuration, service and incident fulfillment, and capacity management. Maintains the integrity of servers and systems to meet established requirements for service levels, disaster recovery, and business.
    • Provide IT project and service management support & space coordinator space/facilities management
    Qualifications:

    Technical Requirements:

    • Proficient with MS Word, Excel, Outlook (email) Visio & Power Point
    • Experience working with ITSM/Smart IT Ticketing System
    • Strong verbal and written communication skills

    General Requirements

    • Must be a U.S. Citizen.
    • Must possess a high school diploma plus 5 years of related experience.
    • Must be clearable at the DOE Q/L or Top Secret (TS) level

    It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

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