Jobs
>
Los Angeles

    Director of Customer Experience - Los Angeles, United States - SprintRay Inc.

    SprintRay Inc.
    SprintRay Inc. Los Angeles, United States

    1 week ago

    Default job background
    Description

    **Director of Customer Experience**

    **Department:** Customer Service **Location:** Los Angeles, CA

    SprintRay, Inc. is seeking Director of Customer Experience who can elevate our brand to

    provide world class service. The ideal candidate should be a strategic problem solver who is

    data driven and possesses a strong technical aptitude The Director of Customer Experience is

    in-charge of delivering a seamless customer experience across all stages and touch points in a

    customer journey and helping the company continually achieve greater customer satisfaction,

    increased efficiency, and profitability.

    Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touch points in the customer journey

    Enabling a two-way stream with customer facing teams through collecting feedback from customer facing teams to derive meaningful insights for improvements and; guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers, especially guiding the marketing, branding and sales teams to align with the larger customer experience strategy.

    Build and manage a team of business analysts and customer experience specialists with deep domain expertise in customer experience journeys

    Encourage problem-solving, strategic thinking and customer-orientation amongst the team

    Liaise with directors or heads of other teams such as sales, marketing, customer support, and technology among others to ensure customer-centricity in their respective departmental work and help them deliver in accordance with the overall customer experience strategy.

    Advocate for changes in other departments ways of working and cross functionally collaborate with teams to implement a change, if required for the improvement of overall customer experience

    Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across customer experience

    Interact at executive/senior management level, proactively advocating for solutions and managing the customer escalation process

    Create and implement an analytics strategy for best-in-class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels

    **Qualifications:**

    Bachelors Degree required; Masters preferred

    12+ years experience in a customer experience leadership role

    Prior experience scaling in house customer experience organization

    Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.

    Proven ability to manage diverse efforts synergies.

    Experienced in navigating ambiguity and change with an entrepreneurial mindset.

    Track record of customer-centric decision-making.

    More than two customer-management roles previously, such as voice of customer,

    experience design, customer care, customer intelligence, customer loyalty.

    Ability to understand business objectives and align them to the customer experience

    Strong technical aptitude

    Understanding of programs such as Salesforce and Zendesk

    Experience with 3D Printing or Dentistry is a plus

    **SprintRay** is a 3D printing startup based in Los Angeles. We are a technology company that

    designs, manufactures, and supports 3D printers with an emphasis on digital dentistry. Our

    products empower dentists to provide faster, higher-quality care to their patients.

    SprintRay is the only 3D printing company that provides a complete user experience for dentists

    and digital dentistry, from product to long-term support and education. SprintRay designs and

    offers a complete ecosystem of hardware, software, and materials that work in sync to create a

    seamless user experience. This unique position allows us to focus on helping our customers,

    particularly dentists, harness 3D printing to improve the lives of their patients.

    **To All Recruitment Agencies:**

    SprintRay does not accept agency resumes. Please do not forward resumes to company email addresses or

    other company contacts. SprintRay is not responsible for any fees related to unsolicited resumes. Unsolicited

    resumes received will be considered our property and will be processed accordingly.

    **SprintRay is an Equal Opportunity Employer.**

  • AGCO

    Customer Experience Specialist

    2 days ago

    AGCO Los Angeles, United States

    **Customer Experience Specialist (m/w/d) im Bereich Marketing** · Arbeiten Sie mit uns an Zukunftstechnologien fr die Ernhrung der Welt. Kommen Sie in ein dynamisches und international vernetztes Team. Machen Sie aus Ihrem Job eine Berufung. Bei Fendt. · Es ist unser tglicher Ans ...

  • Insomniac Holdings, LLC

    Customer Experience

    1 week ago

    Insomniac Holdings, LLC Los Angeles, United States

    **Insomniac - Customer Experience & Engagement Coordinator** · Job Summary: · Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, th ...

  • Encore Global

    Customer Experience Coordinator-hilton Anaheim

    11 hours ago

    Encore Global Anaheim, United States

    The approximate hourly range is based on skills & experience $22.00-$23.00 per hour. · Position Overview · Act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensu ...

  • Endless Pursuit Corporatiion

    Customer Experience Specialist

    2 weeks ago

    Endless Pursuit Corporatiion Gardena, United States

    **Job Types**: Temporary, Seasonal · Pay: $ $18.00 per hour · Expected hours: 20 per week · **Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Parental leave · - Vision insurance · Experience level: · - 1 year · Shift: · - Day shift · - Eve ...

  • Dr. Squatch

    Customer Experience Associate

    1 week ago

    Dr. Squatch Marina del Rey, United States

    **Why We Exist and What We Do**: · **About the Role**: · The Customer Experience Associate will be an integral member of a highly cross-functional team at Dr. Squatch. They will be a key component in resolving day-to-day customer service issues, working directly with our outsourc ...

  • Exemplis

    Customer Experience Rep

    1 week ago

    Exemplis Cypress, United States

    **Salary Range**: $ $27.85**: · **Position Summary**: · At Exemplis, our heart, soul and mission is to provide our customers what they want, how they want it, when they want it. The only way we're able to deliver on this mission every day is through our exceptional team of bright ...

  • Amplify Insights

    Customer Experience Agent

    5 days ago

    Amplify Insights Fullerton, United States

    Do you have strong communications skills? · Are you looking for your first business oriented position? · Our Customer Experience Agents receive hands-on training in customer communications and management. This role focuses on direct customer interactions and retention to enhance ...

  • Lendistry

    Customer Experience Representative

    1 week ago

    Lendistry Santa Ana, United States

    **ABOUT LENDISTRY**: · Lendistry is the country's largest minority-led and technology-enabled small business and commercial real estate lender with Community Development Financial Institution (CDFI) and Community Development Entity (CDE) certification. We are a national employer ...

  • Michaels Stores, Inc.

    Customer Experience Manager

    11 hours ago

    Michaels Stores, Inc. La Habra, United States

    Store - LA-LA HABRA, CA · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. ...

  • Molina Healthcare

    Lead, Customer Experience

    1 week ago

    Molina Healthcare Long Beach, United States

    Job Summary · Provides customer support and stellar service to meet the needs of our Molina members and providers. · Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. · Provides product and service information, and ide ...

  • Dunlop Sports Americas

    Customer Experience Advocate

    1 week ago

    Dunlop Sports Americas Huntington Beach, United States

    **JOB SUMMARY** · The Customer Experience Advocate is responsible for providing an effective customer experience for all internal and external customers by using excellent, in-depth knowledge of company products and programs. · **SPECIFIC JOB DUTIES** · **Company Focus** · - Acco ...

  • TJ Maxx

    Customer Experience Coor

    1 week ago

    TJ Maxx Orange, United States

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...

  • 24 Seven Talent

    Customer Experience Manager

    1 week ago

    24 Seven Talent Los Angeles, United States

    Our client is a well-known beauty company that specializes in customized skincare and haircare solutions that are both sustainable and budget-friendly. As a customer insight driven company, they focus on customer feedback and satisfaction to grow their brand. · Customer Experienc ...

  • Scotia Corporation

    Customer Experience Lead

    1 week ago

    Scotia Corporation Los Angeles, United States

    Title: · Customer Experience Lead - South Shore of Montreal - Future Opportunities · Requisition ID: 141602 · Join the Global Community of Scotiabankers to help customers become better off. · What your role will be... · Customer Experience Lead · Accountabilities · * Leads and d ...

  • Better Place Forests

    Customer Experience Specialist

    1 week ago

    Better Place Forests Los Angeles, United States

    **Customer Experience Specialist - Memorials**Sonora, CA / Forest Experience / Salary - Full-time The Customer Experience Specialist - Memorials is responsible for managing all memorial ceremonies organized and conducted in our forests. They work in close collaboration with the O ...

  • Caesarstone

    Retail Customer Experience

    1 week ago

    Caesarstone Los Angeles, United States

    The Retail Customer Experience (CX) Specialist is responsible for the Customer Experience in the retail showroom of the DCs, including order fulfillment activities by walk-in customers and through online orders. This role will be responsible for ensuring orders are processed and ...

  • Better Place Forests

    Customer Experience Specialist

    2 days ago

    Better Place Forests Los Angeles, United States

    **Customer Experience Specialist - Memorials**Lake Arrowhead, CA / Forest Experience / Salary - Full-time For thousands of years, humans have turned to ritual and ceremony to guide us through death and grief. Even as we create new traditions to honor life, we still crave that gui ...

  • Indigo Books & Music

    Customer Experience Representative

    1 week ago

    Indigo Books & Music Los Angeles, United States

    **Customer Experience Representative** · **Part-time | Vernon, BC** · **Company Description** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in ...

  • Scotia Corporation

    Customer Experience Lead

    2 days ago

    Scotia Corporation Los Angeles, United States

    Title: · Customer Experience Lead - Sainte Dorothee · Requisition ID: 135187 · Join the Global Community of Scotiabankers to help customers become better off. · What your role will be... · Customer Experience Lead · Accountabilities · * Leads and drives a customer focused cultur ...

  • Shipsi

    Customer Experience Specialist

    1 week ago

    Shipsi Los Angeles, United States

    CUSTOMER EXPERIENCE The SHIPSI Customer Experience team is critical to forging and maintaining lasting relationships with our customers. Reflecting SHIPSIs core values of trust and reliability, you will join a collaborative team that solves problems with thoughtfulness, empathy a ...