- Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
- Build sustainable relationships and trust with patients and sales team through open and interactive communication
- Manage large amounts of outbound and inbound calls required for order processing and follow-up.
- Verify all order information including patient demographics and other critical order information.
- Verify ICD-10 codes
- Validate prescriptions
- Provide accurate, valid, and complete information by using the right methods/tools
- Coordinate with other departments as needed for order processing.
- Consistently meet rush and non-rush order deadlines and maintain accurate notes in DME+ for all order interactions.
- Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow Patient Care communication procedures, guidelines, and policies
- Identify and assess patient needs to achieve satisfaction
- Alert supervisor to any issues or escalations needed throughout the workday.
- 2 years minimum experience in Customer Service or direct to Patient Service
- Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative
- Strong phone contact handling skills and excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to independently problem solve and function well in a team atmosphere
- Ability to walk through processes with patients
- Thrives in fast-paced environment with the ability to adapt to change
- High school diploma
- Spanish (Written and verbal)
- AA degree or actively pursuing a degree
- Experience with SAP or another ERP software
- Experience in or other CRM software
- Proficiency in Microsoft Outlook
- Knowledgeable in Excel
- Other Customer Service Skills (order services, logistics/shipping knowledge)
- Advanced written, verbal communication skills, and interpersonal communication
- This resource will be speaking directly with the patients on getting the equipment shipped, trained on, etc. Laptop is provided.
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Patient Care Coordinator
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LanceSoft Alpharetta, United StatesTitle: Patient Care Coordinator · Location: Alpharetta GA 30004 · Duration: 12+ months · Description: · "Essential Duties and Responsibilities: · Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process. · Build ...
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Patient Care Coordinator - Alpharetta, United States - Integrated Resources
Description
Job Title: Patient Care Coordinator IntakeLocation: Alpharetta GA
Duration: 6 Months
Shift Time: 8:00am to 5:00pm
Essential Duties and Responsibilities:
Required: