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Patient Care Coordinator - Alpharetta, United States - LanceSoft
Description
Title:
Patient Care Coordinator
Location:
Alpharetta GA 30004
Duration: 12+ months
Description:
"Essential Duties and Responsibilities:
Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
Build sustainable relationships and trust with patients and sales team through open and interactive communication.
Manage large amounts of outbound and inbound calls required for order processing and follow-up.
Verify all order information including patient demographics and other critical order information.
Verify ICD-10 codes.
Validate prescriptions.
Provide accurate, valid, and complete information by using the right methods/tools.
Coordinate with other departments as needed for order processing.
Consistently meet rush and non-rush order deadlines and maintain accurate notes in DME+ for all order interactions.
Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow Patient Care communication procedures, guidelines, and policies.
Identify and assess patient needs to achieve satisfaction.
Alert supervisor to any issues or escalations needed throughout the workday.
Your qualifications
Required:
2 years minimum experience in Customer Service or direct to Patient Service
Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative
Strong phone contact handling skills and excellent communication skills
Ability to multi-task, prioritize, and manage time effectively.
Ability to independently problem solve and function well in a team atmosphere.
Ability to walk through processes with patients.
Thrives in a fast-paced environment with the ability to adapt to change.
High school diploma
Preferred:
Spanish (Written and verbal)
AA degree or actively pursuing a degree.
Experience with SAP or another ERP software.
Experience in or other CRM software.
Proficiency in Microsoft Outlook
Knowledgeable in Excel
Other Customer Service Skills (order services, logistics/shipping knowledge)
Advanced written, verbal communication skills, and interpersonal communication skills "
