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Customer Care Coordinator - Alpharetta, United States - Jackson Healthcare
Description
Overviewhas been leading the way in a booming healthcare industry since 1995.
Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed.
Every associate at plays a role in getting patients seen, no matter what they studied in school or what their role is here.
Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities.There's nothing ordinary about a typical day here, take a look for yourself:
We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.
The Customer Care Coordinator will partner with production teams to process clinician bookings including creating/sending booking confirmations, assignment addendums, service agreements and privileging documents.
TheCustomer Care Coordinator may serve as a liaison between the Company, client, and/or clinician and may also assist Customer Care Specialists with various tasks as assigned.
Processing Clinician Bookings - 100%Assembles a variety of documents including service agreements, provider addendums, client confirmations and privileging documents in a time sensitive manner; makes manual adjustments when needed
Manages outstanding documents and shares status with production teams
Provides timely follow up on documents pending approval
Uploads clinician and client documents into Salesforce
Implements Salesforce enhancements and best practice updates into daily routine
Provides excellent customer service to internal and external customers including production teams, clients, and clinicians
Assists Customer Care Specialists with travel packets and other needs as assigned
Attends division production meetings as requested
May work on special projects or other duties as assigned
SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY May communicate to clinicians and clients
QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS High School Diploma or equivalent required; Bachelor's degree preferred
1+ year of related experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES Ability to adhere to and exhibit the Company Values at all times
Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
Ability to build relationships at all levels - internally and externally
Strong customer service mindset
Strong organizational and time management skills
Ability to work independently
Strong communication skills - both oral and written
Ability to work with sensitive information and maintain confidentiality
Solid critical thinking and problem-solving skills
What is in it for you
Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.401K with 35% match for every dollar up to 8%.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.
EEO StatementLocum Tenens is an EEO/AA Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status.
We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
