Patient Care Coordinator - Alpharetta, United States - Sunrise Systems

    Sunrise Systems
    Sunrise Systems Alpharetta, United States

    1 month ago

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    Description
    Our client, a leading Healthcare Company is looking for Patient Care Coordinator – Intake and This is for an initial duration of 12 Months at Alpharetta, GA

    Job Title: Patient Care Coordinator - Intake

    Job Id:

    Location: Alpharetta, GA

    Duration: 12 Months Contract

    Position Type: Hourly Contract Position (W2 only)

    Description:
    • This resource will be speaking directly with the patients on getting the equipment shipped, trained on, etc.
    Essential Duties and Responsibilities:
    • Process Client Direct orders, completing all required tasks set forth for the Client Direct order management process.
    • Build sustainable relationships and trust with patients and sales team through open and interactive communication
    • Manage large amounts of outbound and inbound calls required for order processing and follow-up.
    • Verify all order information including patient demographics and other critical order information.
    Your qualifications

    Required:
    • 2 years minimum experience in Customer Service or direct to Patient Service
    • Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative
    • Strong phone contact handling skills and excellent communication skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Ability to independently problem solve and function well in a team atmosphere
    • Ability to walk through processes with patients
    • Thrives in fast-paced environment with the ability to adapt to change
    • High school diploma
    Preferred:
    • Spanish (Written and verbal)
    • AA degree or actively pursuing a degree
    • Experience with SAP or another ERP software
    • Experience in or other CRM software
    • Proficiency in Microsoft Outlook
    • Knowledgeable in Excel
    • Other Customer Service Skills (order services, logistics/shipping knowledge)
    • Advanced written, verbal communication skills, and interpersonal communication skills.
    Qualified candidates please send your word format updated resume at the earliest to Pavan: || OR Sangeeth: ||

    Thank You.

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