patient care coordinator - , GA, United States - Emory Healthcare/Emory University
Description
Overview
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future.
Description
JOB DESCRIPTION:
Supports patient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.
Acts as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience.
Position enhances the patient experience by serving as the primary point of contact and administrative care coordinator for established patients and/or family members.
Ensures that all related patient appointments for care are secured in a timely manner and coordinated for patient convenience and addresses and resolves process or administrative issues impeding timely access to care.
Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.
Position works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.
MINIMUM QUALIFICATIONS:
Two (2) years of work experience in a patient care coordination or patient scheduling role required. High school diploma required; Bachelor's degree preferred. Proficient computer skills required. Excellent communication skills, both verbal and written, are required. Ability to provide a high level of customer service is required.
Additional Details
Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.
Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law.
Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination.
Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action.
Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at V) | TDD). Please note that one week advance notice is preferred.Connect With Us
Connect with us for general consideration
Division _Emory Univ Hosp-Midtown_
Campus Location _Atlanta, , 30308_
Campus Location _Atlanta_
Department _WEM Integrative Oncology_
Job Type _Regular Full-Time_
Job Number _126518_
Job Category _Clerical & Administrative_
Schedule _8a-4:30p_
Standard Hours _40 Hours_
Hourly Minimum _USD $19.09/Hr._
Hourly Midpoint _USD $25.24/Hr._
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions.
Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.