-
Head of Strategic Accounts
4 days ago
Northern Trust Corp. Chicago, United StatesAbout Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succe ...
-
Strategic Account Manager
2 days ago
Panduit Chicago, United StatesAt Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability. · What You Will Do · Are you ready to spearhead growth in the solar and alternative energy sector? At Panduit, we're buil ...
-
Strategic Account Manager
3 weeks ago
Hashicorp Chicago, United States Full timeAbout the role · Strategic Account Manager is an outside sales position responsible for developing, managing, and closing business within Strategic Enterprise Accounts in our strategic accounts segment. The role is responsible for driving the sales cycle from prospect to close, s ...
-
Strategic Account Manager
1 week ago
Worthington Steel Co Chicago, United StatesThe Strategic Account Manager is responsible for growing sales and market share based on established budgets for the assigned strategic accounts and territory. Additionally, this position is responsible for managing strategic initiatives with the assigned accounts to grow and mai ...
-
Strategic Account Manager
1 week ago
Worthington Steel Co Chicago, United StatesThe Strategic Account Manager is responsible for growing sales and market share based on established budgets for the assigned strategic accounts and territory. Additionally, this position is responsible for managing strategic initiatives with the assigned accounts to grow and mai ...
-
Strategic Account Manager
1 week ago
CRST The Transportation Solution, Inc. Chicago, United StatesCorporate Overview : CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life. · Division : CRST Capacity Solutions brings together our F ...
-
Strategic Account Manager
1 week ago
Viskase Companies, Inc. Chicago, United StatesPosition Summary · Viskase is seeking a driven and experienced Strategic Account Manager to join our National Sales Team, focusing on the Midwest territory. This role is ideal for a dynamic sales professional with a solid background in B2B manufacturer-to-manufacturer sales, part ...
-
Strategic Account Specialist
4 days ago
RR Donnelley Warrenville, United States**Company Description** · RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide busine ...
-
Strategic Account Manager
1 week ago
Panduit Chicago, United StatesAt Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability.What You Will DoAre you ready to spearhead growth in the solar and alternative energy sector? At Panduit, we're building a p ...
-
Strategic Account Manager
5 days ago
Palo Alto Networks Chicago, United StatesJob Description · Your Career · The Strategic Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a sol ...
-
Strategic Account Leader
4 weeks ago
Lundbeck Chicago, United States Full timeDo you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpos ...
-
Strategic Account Manager
5 days ago
Informa, plc Chicago, United StatesWhat were looking for:Aviation Week, a prominent player in Aerospace, Defense, and Space, seeks a dynamic Sales professional to join their North American team. The position offers an exceptional opportunity for career advancement within a rapidly ex Account Manager, Manager, Stra ...
-
Strategic Account Manager
1 day ago
VISKASE Companies Inc Chicago, United StatesPosition Summary · Viskase is seeking a drivenStrategic Account Managerto join our National Sales Team, focusing on the Chicagoland and surrounding region. This role is ideal for a dynamic sales professional with a background in B2B manufacturer-to-manufacturer sales, especially ...
-
Strategic Account Leader
1 week ago
Lundbeck Chicago, United StatesStrategic Account Leader - Midwest · Requisition ID: 5160 · Location: · Chicago, Illinois, US · Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? At Lundbeck, we are tirelessly dedicated ...
-
Strategic Account Manager
23 hours ago
WORTHINGTON INDUSTRIES , INC. Chicago, United StatesJob Description · The Strategic Account Manager is responsible for growing sales and market share based on established budgets for the assigned strategic accounts and territory. Additionally, this position is responsible for managing strategic initiatives with the assigned accou ...
-
Strategic Account Manager
1 week ago
Livingston International Chicago, United StatesStrategic Account Manager We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.JOB SUMMARYThe Strategic Accoun ...
-
Strategic Account Manager
1 week ago
VISKASE Companies Inc Chicago, United StatesOverviewViskase's Strategic Account Manager is a key member of our National Sales Team. Our ideal candidate brings Account Management experience in manufacturer to manufacturer outside sales, where you've prospected, cultivated, developed relationships, and won business. You'll w ...
-
Strategic Account Manager
2 days ago
VISKASE Companies Inc Chicago, United StatesOverview · Viskase's Strategic Account Manager is a key member of our National Sales Team. Our ideal candidate brings Account Management experience in manufacturer to manufacturer outside sales, where you've prospected, cultivated, developed relationships, and won business. You' ...
-
Strategic Account Manager
3 days ago
CSA America Testing & Certification LLC Chicago, United StatesEmployment Status: · Regular Time Type: · Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU · At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first enginee ...
-
Strategic Account Manager
1 week ago
Palo Alto Networks Chicago, United StatesCompany Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are ...
Customer Success Manager, Strategic Accounts - Chicago, United States - Okta, Inc.
Description
Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app.
Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences.We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.
Join our team We're building a world where Identity belongs to you.
The Customer Success Manager, Strategic Accounts is responsible for complementing Okta's innovations, standard methodologies and capabilities with our valued customers' business objectives and priorities thereby driving higher business value and executive alignment between Okta and our Strategic customers.
You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management.
You will perform routine health checks and assist with business value assessment to ensure our customers, the most return on investment from Okta.
The success of this role means higher customer happiness, retention and expansion of Okta business.DUTIES AND RESPONSIBILITIES:
You'll be the primary point of contact post implementation. Assume overall customer adoption responsibility and critical issue management role.
You develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
Partner with internal Okta partners to align account activities with the customer's business case and strategy.You will prepare and educate customers on new features and releases.
Monitor and identify adoption and utilization trends, provider recommendations based on risk and business needs.
Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
Work with the sales team to properly sell and position Success Services.
You will be required to obtain Okta Professional and Admin certifications upon joining the organization.
QUALIFICATIONS:
6+ years of customer success experience in SaaS organization.
Broad knowledge and experience in Identity and Access Management (IAM) and Security space.
General knowledge of cloud architecture as well as on-premise IT landscape.
Experience in consulting and implementation of IT systems preferably cloud service and/or identity management.
Knowledge of enterprise web technologies, security and state of the art infrastructures.
Specialized training on support, SAML, security preferred.
2+ years of application programming and system support experience is strongly preferred.
Agreeable and willing to be a hands-on contributor.
Excellent communication skills, including issue tracking, triaging and crisis management.
Deep understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, and Service Excellence methodologies and processes.
Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred.Bachelor's Degree Required or Equivalent Experience.
Available to travel up to 35%
Okta is an Equal Opportunity Employer
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located.
We enable a flexible approach to work, meaning you can work from the office, or from home, regardless of where you live.
Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.
Find your place at Okta
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta.
Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington.
Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location.
In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
To learn more about our Total Rewards program please visit:The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:
$144,000—$216,000 USD
What you can look forward to as an Okta employee
Amazing Benefits
Making Social Impact
Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.
Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live.
Find your place at Okta todayOkta is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at#J-18808-Ljbffr