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Portsmouth

    US - Staffing - IT Customer Support Analyst - Portsmouth, United States - Hire Talent

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    Description
    :
    Application Support Specialist

    1 year contract
    Fully remote. 8 AM - 4 PM EST hours
    Max bill rate **
    *** years of IT experience
    1-3 year Insurance experience preferred


    • Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
    • Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required
    • Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
    • Provides end-user notices of real-time issues within the environment
    • Collaborates with more senior team members and other support teams to identify defects and user impact
    • Seeks to understand new functionality being implemented for monthly releases
    • Identifies opportunities for continuous improvement
    • Adheres to metric-driven objectives including time to resolve and number of closures per day
    • Participates daily in all required team and support group meetings
    • Mainframe, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus


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