- Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
- Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required
- Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
- Provides end-user notices of real-time issues within the environment
- Collaborates with more senior team members and other support teams to identify defects and user impact
- Seeks to understand new functionality being implemented for monthly releases
- Identifies opportunities for continuous improvement
- Adheres to metric-driven objectives including time to resolve and number of closures per day
- Participates daily in all required team and support group meetings
- Mainframe, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus
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Technical Support Analyst
2 weeks ago
Apex Systems Norfolk, United StatesApex Systems is looking for a Technical Support Analyst for one of our largest Healthcare clients Please see the overview for the position below and if interested, apply here · **W2 ONLY- NO C2C OR PERSONAL LLCs** · Title: Technical Support Analyst · Client: Sentara · Location: ...
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Technical Support Analyst
1 week ago
Capleo Global LLC Norfolk, United StatesJob Title: Technical Support Analyst · Location: Norfolk, VA % Onsite from Day 1) · Duration : 6 Months Contract (with a possible extension) · Job Description: · Candidates Must Possess their own parking · Required Skills: · Experience using imaging software to image PCs, prefera ...
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Technical Support Analyst
2 weeks ago
Apex Systems Norfolk, United StatesApex Systems has animmediate needfor a Technical Support Analyst in Norfolk, VAThiswill be an Estimated 12 month opportunity supporting one of our Largest Healthcare Clients across the East Coast. Please see below for additional details. · ** HOW TO APPLY **Send yourResumeto: [e ...
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Cyber Support Analyst
5 days ago
Watershed Security Norfolk, United StatesCOMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive ...
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Cyber Support Analyst
4 weeks ago
Watershed Security Norfolk, United StatesCOMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive ...
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Software Support Analyst
6 days ago
TEKsystems Chesapeake, United StatesJob Description · Job DescriptionDuration · 6 Month(s) contract to hire · Req Description · Description · Software Support Analyst · Top Skills Details · 1. 2-3 years of experience hands with hand on troubleshooting and resolving customer tickets focused between Hardware/Software ...
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Cyber Support Analyst
3 days ago
Watershed Security Norfolk, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment ...
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Technical Support Analyst 2
6 days ago
Serigor Inc Norfolk, United StatesJob Title: Technical Support Analyst 2 (Onsite) · Location: Norfolk, VA · Duration: 12+ Months · Job Description: · The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrad ...
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Business Support Analyst Lead
1 day ago
USAA Chesapeake, VA, United StatesWhy USAA? · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We offer a flex ...
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Senior Type Desk Support Analyst
4 weeks ago
Professional Analysis Inc Norfolk, United StatesSenior Type Desk Support Analyst - Norfolk, VA · Professional Analysis Inc. (PAI) is currently soliciting applications for several Senior Type Desk Support Analysts, located in Norfolk, VA. · The primary responsibility of these Type Desk Analysts will be to provide Integrated Lo ...
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Training Support Analyst
2 weeks ago
RIVET OPERATIONS COMPANY LLC Norfolk, United StatesJob Title: Training Support Analyst - Cargo Fuels Management Accounting · Location: Norfolk, VA · Introduction: · Rivet Operations Company ("Rivet") has an opening for a Training Support Analyst to join our rapidly growing team in the Norfolk, Virginia area. This position will ...
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TSRA Metrics Support Systems Analyst II
1 week ago
Epsilon Systems Norfolk, United StatesEpsilon Systems Solutions, Inc. has a contingent job opportunity for a full-time TSRA Metrics Support Systems Analyst II in Norfolk, VA. · Summary: The TSRA Metrics Support System Analyst II will support Mid Atlantic Regional Maintenance Center (MARMC) Code 211. · Roles and Res ...
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Training Support Analyst
2 weeks ago
Na Oiwi Kane Norfolk, United States**Job Title: Training Support Analyst - Cargo Fuels Management Accounting** · **Location: Norfolk, VA** · **Introduction**: · Rivet Operations Company ("Rivet") has an opening for a Training Support Analyst to join our rapidly growing team in the Norfolk, Virginia area. This posi ...
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ARSIEM Corporation Norfolk, United StatesAbout ARSIEM Corporation · At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professional ...
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EHR Support Analyst II
1 month ago
HCA Healthcare Portsmouth, United States Full timeDescription · Introduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) EHR Support Analyst II -Portsmouth Regional -NH with Portsmouth Regional Hospital you can be a part of an organization that is devoted to gi ...
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Artiva Product Support Analyst
2 weeks ago
Portsmouth Regional Hospital Portsmouth, United States**Introduction**: · Do you have the career opportunities as a Product Support Analyst I you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare. · **Benefit ...
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Ehr Support Analyst Ii
3 weeks ago
Portsmouth Regional Hospital Portsmouth, United States**Introduction**: · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) EHR Support Analyst II -Portsmouth Regional -NH with Portsmouth Regional Hospital you can be a part of an organization that is devoted to giving back ...
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Program Support Analyst Ii
2 weeks ago
Xtreme Solutions Inc Portsmouth, United States**EDUCATION/EXPERIENCE REQUIRED**: · - Bachelor's Degree in business from an accredited University and four (4) years of experience or six (6) years in supporting executive level personnel. · - Proficient in the Microsoft Suite of Office Products (i.e., Word, Power Point, Excel, ...
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US - Staffing - IT Customer Support Analyst
3 weeks ago
US Tech Solutions Portsmouth, United StatesRequirements: · 5 years of IT experience · 1-3 year Insurance experience preferred · • Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets · • Experience with ticket sy ...
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US - Staffing - IT Customer Support Analyst
2 weeks ago
Mindlance Portsmouth, United States: Application Support Specialist · 1 year contract · Fully remote. 8 AM - 4 PM EST hours · Max bill rate *** · *** years of IT experience · 1-3 year Insurance experience preferred · • Under close supervision, provides application support to internal users by applying analyt ...
US - Staffing - IT Customer Support Analyst - Portsmouth, United States - Hire Talent
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Description
:Application Support Specialist
1 year contract
Fully remote. 8 AM - 4 PM EST hours
Max bill rate **
*** years of IT experience
1-3 year Insurance experience preferred