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    customer experience associate ii - Denver, United States - Randstad

    Randstad
    Randstad Denver, United States

    2 weeks ago

    Default job background
    Description
    customer experience associate ii.

    denver , colorado

    posted 10 days ago

    job details

    summary

    $20 - $28 per hour

    contract

    associate degree

    category computer and mathematical occupations

    reference

    job details


    job summary:

    Job Desription:
    Serve as the primary contact for stakeholders and has a critical role in conducting the intake of complaints

    Be positioned on the "front lines," interacting daily with members, Transportation providers, Mobility operations, etc.

    Handle the customer service operations and other stakeholder touchpoints and channels

    Determine issues and concerns, triage, and route issues to appropriate Teams for action

    Conduct the initial intake, scanning, and data entry of digital and email-based complaints and respond to stakeholder complaints promptly

    Research and collect data to support investigations, education and outreach efforts, and policy decisions while maintaining resource guides

    Conduct complaint investigations and ensure that the process proceeds according to company pillars and fairness principles and procedures and upholds the trust and confidence of stakeholders

    Acknowledge and write detailed, custom correspondence that addresses stakeholder issues

    Conduct document reviews for investigative and analytical purposes

    Monitor and engage in conversations and communities that support the social media strategy

    Be responsible for daily execution of social media posts and community management.


    Requirements/Day to Day:
    An Associate or bachelor's degree from an accredited college or university is preferred, but experience may substitute for a degree

    One to three years of demonstrated experience in customer service.

    Of the experience, one year must include experience managing incoming or outgoing complaints as the main function of your job

    General computer skills and knowledge of Microsoft suites

    Demonstrate accurate data entry skills

    Social Media platforms experiences such as Facebook, Twitter, and Linked-In

    Customer service or complaint handling Intake experience

    Experience with handling confidential information


    location:
    DENVER, Colorado


    job type:
    Contract


    salary:
    $ per hour

    work hours: 8am to 5pm


    education:
    Associates


    responsibilities:
    Serve as the primary contact for stakeholders and has a critical role in conducting the intake of complaints

    Be positioned on the "front lines," interacting daily with members, Transportation providers, Mobility operations, etc.

    Handle the customer service operations and other stakeholder touchpoints and channels

    Determine issues and concerns, triage, and route issues to appropriate Teams for action

    Conduct the initial intake, scanning, and data entry of digital and email-based complaints and respond to stakeholder complaints promptly

    Research and collect data to support investigations, education and outreach efforts, and policy decisions while maintaining resource guides

    Conduct complaint investigations and ensure that the process proceeds according to company pillars and fairness principles and procedures and upholds the trust and confidence of stakeholders

    Acknowledge and write detailed, custom correspondence that addresses stakeholder issues

    Conduct document reviews for investigative and analytical purposes

    Monitor and engage in conversations and communities that support the social media strategy

    Be responsible for daily execution of social media posts and community management.


    qualifications:

    Experience level:
    Experienced

    Minimum 4 years of experience


    Education:
    Associates


    skills:
    customer relations

    User Experience

    Data AnalysisEqual Opportunity Employer:

    Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

    If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

    In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

    #J-18808-Ljbffr
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