Jobs
>
Denver

    Guest Experience Associate - Denver, United States - TOCA USA

    TOCA USA
    TOCA USA Denver, United States

    6 days ago

    Default job background
    Description

    At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

    What makes a TOCA Teammate? An individual that seeks to...

  • Play Hard
  • Care Deeply
  • Grow Together
  • Strive for Excellence
  • Create Awesome Experiences

    • Job Highlights:

    Reports To: General Manager

    Location: Denver, CO

    Compensation: Competitive hourly pay with internal growth opportunities

    Position Overview:

    We are seeking a passionate and enthusiastic individual to join our soccer training facility team as an Experience Associate. As an Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility. This part-time role will be a vital part of creating a positive and memorable experience for our guests. You will be responsible for making every guest feel welcome, valued, and leave with a smile. Whether it's assisting with inquiries, providing information, or facilitating a seamless experience, your warm demeanor and exceptional customer service skills will contribute to a memorable and enjoyable experience for our guests.

    Role Scope & Responsibilities:

    Guest Experience Excellence:

  • Greet guests warmly and ensure their needs are met promptly and courteously.
  • Assist guests with inquiries and provide information about our programs and services.
  • Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
  • Handle guest feedback, concerns, and complaints in a professional and emphatic manner.

    • Operational Excellence:

  • Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
  • Assist in guest scheduling, reservations, enrollments, and events.
  • Respond to phone calls, voicemails, and emails in a timely and professional manner.
  • Partner with center leadership on tracking inventory and supplies.
  • Collaborate with other departments to ensure timely and accurate service delivery.
  • Conduct daily facility walks and execute opening and closing checklists.

    • Problem Solving:

  • Address any guest issues or concerns promptly and professionally, striving to exceed expectations.
  • Collaborate with teammates and leadership to resolve any issues and ensure guest satisfaction.

    • Communication:

  • Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience.
  • Relay relevant information to the leadership team, including feedback from guests and teammates.
  • Able to communicate TOCA programming information to guests with knowledge and accuracy.

    • Administrative Duties:

  • Manage guest registration, waivers, and inquiries for services and events.
  • Assist in tracking attendance, collecting fees, and processing payments.
  • Prepare reports related to guest participation, feedback, and facility utilization as required.

    • Training and Development:

  • Participate in ongoing sessions and meetings to stay updated on product knowledge, policies, and procedures.

    • TOCA Culture:

  • Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
  • Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

    • Qualifications & Experience:

  • High school diploma or equivalent.
  • Previous customer service, hospitality, or guest relations experience.
  • Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
  • Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in basic computer applications (Google Suite, scheduling softwares, etc.).
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.

    • Benefits:

  • Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
  • Positive and supportive team culture that values continuous improvement and excellence.

    • TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Powered by JazzHR

  • TOCA Football

    Guest Experience Associate

    1 week ago

    TOCA Football Denver, United States

    At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the ...

  • Huron Consulting Group

    Customer Experience Associate

    1 week ago

    Huron Consulting Group Denver, United States

    Customer Experience Associate page is loaded **Customer Experience Associate** · **Customer Experience Associate** · locationsDenver th time typeFull time posted onPosted Today job requisition idJR ******The Opportunity****** · Huron helps its clients drive growth, enhance per ...

  • Jefferson County Inc

    Patron Experience Associate

    1 week ago

    Jefferson County Inc Denver, United States

    We are seeking a dynamic, customer-focused Patron Experience Associate at our Evergreen Library to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need - whether it be what to read nex ...

  • Industrious

    Member Experience Associate

    2 days ago

    Industrious Denver, United States

    Job Description · Job DescriptionAbout the Company: · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our o ...

  • Army and Air Force Exchange Service

    Customer Experience Associate West Point Express

    1 week ago

    Army and Air Force Exchange Service West Point, United States

    Job Description :Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand lo ...

  • Randstad

    customer experience associate ii

    1 week ago

    Randstad Denver, United States

    customer experience associate ii. · denver , colorado · posted 10 days ago · job details · summary · $20 - $28 per hour · contract · associate degree · category computer and mathematical occupations · reference · job details · job summary: · Job Desription: · Serve a ...

  • Randstad

    customer experience associate ii

    2 weeks ago

    Randstad Denver, United States

    customer experience associate ii. · + denver , colorado · + posted 7 days ago · **job details** · summary · + $20 - $28 per hour · + contract · + associate degree · + category computer and mathematical occupations · + reference1050182 · job details · job summary: · Job Desription ...

  • Randstad

    customer experience associate ii

    2 weeks ago

    Randstad Denver, United States

    customer experience associate ii. · + denver , colorado · + posted 5 days ago · **job details** · summary · + $20 - $28 per hour · + contract · + associate degree · + category computer and mathematical occupations · + reference1050182 · job details · job summary: · Job Desription ...

  • Randstad

    customer experience associate ii

    1 week ago

    Randstad Denver, United States

    customer experience associate ii. · denver , colorado · posted 9 days ago · job details · summary · $20 - $28 per hour · contract · associate degree · category computer and mathematical occupations · reference · job details · job summary: · Job Desription: · Serve as the p ...

  • Randstad

    customer experience associate ii

    2 weeks ago

    Randstad Denver, United States

    customer experience associate ii. · + denver , colorado · + posted 6 days ago · **job details** · summary · + $20 - $28 per hour · + contract · + associate degree · + category computer and mathematical occupations · + reference1050182 · job details · job summary: · Job Desription ...

  • Randstad

    customer experience associate ii

    6 days ago

    Randstad Denver, United States

    customer experience associate ii. · + · denver , colorado · + posted april 25, 2024 · **job details** · summary · + $20 - $28 per hour · + · contract · + associate degree · + category computer and mathematical occupations · + reference · job details · job summary: · ...

  • Cobalt Robotics

    On Call Customer Experience Associate

    1 week ago

    Cobalt Robotics Denver, United States

    At Cobalt Robotics, our indoor robots work together with remote human operators to keep our customers safe. We patrol 24x7 to help prevent break-ins, detect massive leaks and give our customers visibility over their space, their assets, and their data. · Cobalt's team is comprise ...

  • Randstad

    Customer experience associate ii

    1 week ago

    Randstad Denver, United States Freelance, Full time

    job summary: · Job Desription: · Serve as the primary contact for stakeholders and has a critical role in conducting the intake of complaints · Be positioned on the ""front lines,"" interacting daily with members, Transportation providers, Mobility operations, etc. · Handle the ...

  • The Molly Brown House Museum

    Seasonal Visitor Experience Associate at

    1 week ago

    The Molly Brown House Museum Denver, United States

    Job Description · Job DescriptionThe Seasonal Visitor Experience Associate is a non-exempt, part-time position scheduled for 15-20 hours/week and will include Fridays, Saturdays, and/or Sundays. This position is scheduled to start on March 1st, 2022 and expires September 25th, 20 ...

  • Spectrum

    Associate Experience Analyst, Enterprise

    5 hours ago

    Spectrum Englewood, United States

    Position Type: Full Time Location: Greenwood Village, Colorado Date Posted: Date posted 05/15/2024 Anticipated Close Date: :00 AM (UTC) Areas of interest: Business Analysis, Research/ Analysis Requisition Number: Business unit Enterprise, Analyst, Associate, Experience, Support, ...

  • Spectrum

    Associate Experience Analyst, Enterprise

    3 days ago

    Spectrum Englewood, United States

    Position Type: Full Time Location: Greenwood Village, Colorado Date Posted: Date posted 05/13/2024 Anticipated Close Date: :00 AM (UTC) Areas of interest: Business Analysis, Research/ Analysis Requisition Number: Business unit Enterprise, Analyst, Associate, Experience, Support, ...

  • SYSCO

    Maintenance Utility Worker Technician

    12 hours ago

    SYSCO Denver, United States Full time

    Company: · US0059 Sysco Denver (Division of USA I)Zip Code: · 80238Minimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · 0Compensation Range: · $18.50The compensation range provided is in compliance with state specific laws. Factors that may b ...

  • SYSCO

    New Business Developer

    4 hours ago

    SYSCO Denver, United States Full time

    Company: · US0059 Sysco Denver (Division of USA I)Zip Code: · 80238Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 2 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%Compensation Range: · $100, $150,000.00The compensation rang ...

  • BAYADA Home Health Care

    Registered Nurse RN, Home Health

    2 days ago

    BAYADA Home Health Care Denver, United States Full time

    Flexible Schedule · BAYADA Home Health Care is looking for a compassionate and dedicated per diem and/or weekends Registered Nurse (RN) to perform home health and senior living visits. · Territory: this office cares for clients south of I-70 including but not limited to: Denver ...

  • Kaiser

    Quality/Resource Coordinator RN

    4 days ago

    Kaiser Denver, United States Full time

    $2500 sign-on bonus eligible position · UFCW Local 7 - *$42.47-$49.96 · "May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additi ...