Jobs
>
Charlotte

    Help Desk Support Specialist - Charlotte, United States - Brooksource

    Brooksource
    Brooksource Charlotte, United States

    5 days ago

    Default job background
    Description

    Help Desk Support Analyst

    Hybrid Charlotte, NC

    Brooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for our Fortune 500 Telecommunications client. This position is an ongoing long-term contract with potential for full-time conversion. This is the ideal opportunity for a recent college or IT bootcamp graduate with 3+ months of technical helpdesk experience to get their foot in the door and grow within a supportive team.

    This Analyst will be a part of Support Desk responsible for providing first level IT support for IT-related business partner issues and service requests. This position requires participation in a hybrid working model, with 3 days per week spent in our clients south Charlotte, NC area office and 2 days remote.

    Daily You Will:

    • Provide live phone support to the employees, employing a high degree of customer service, technical expertise and timeliness.
    • Provide basic level remote IT assistance for problem resolution and escalate complex problems to second tier personnel
    • With moderate supervision, take ownership of an issue and follow through on a resolution with end users and other pertinent IT staff
    • Track support calls in the Help Desk ticketing system
    • Adhere to established standards and procedures in resolving problems.

    Major Duties and Responsibilities:

    • Receive customer support requests via phone and email from employees and contractors worldwide in a fast-paced environment.
    • Use basic troubleshooting techniques to resolve or route issues pertaining to email problems or features, network connectivity, personal computer problems, and application problems for our employee and contractor customer base.
    • Use multiple ticketing systems to document and route support case to the appropriate group(s) who can assist in resolving the issue.
    • Expect a case load of approximately 40-50 cases per day.
    • Regular interaction with various support groups and end-users at all levels.
    • Analyze problems and solve them creatively.
    • The ability to develop a strong knowledge of products, features and services and how our customers use them.
    • Ability to handle multiple tasks simultaneously, prioritize and complete specified tasks on time.
    • Ability to effectively communicate orally and in written form.
    • Assist on special projects and escalations outside of normal call taking responsibilities without affecting the team goals for hold times and abandon rates or any personal goals.
    • Learn how to identify inefficiencies and work with leadership to improve the overall functionality of the support desk.
    • An ability to follow a defined day to day work schedule and be punctual for all duties.

    Skillset:

    • *Previous over-the-phone support desk troubleshooting is required*
    • Bachelors/Associates Degree or Bootcamp background in Computer Science or IT related field, or equivalent professional experience
    • 3+ months of previous Helpdesk or similar experience, ideally including Windows 10, basic networking, printer, virtual desktop, VPN, remote-in, password resets, and other troubleshooting experience.
    • Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers. Proactive follow-up, effective problem resolution, and end-to-end ownership of the problems is required. Also requires proven ability to learn new systems as required to effectively support customer needs.
    • Must be team-oriented and able to work in a fast-paced environment. Must work together with team to build and maintain effective single point of contact.
    • Must be customer-centric and passionate in promoting your customers needs and getting them met.
    • High attendance reliability

    Environment:

    • Hours: Monday-Friday, variety of shifts
    • Location: Charlotte, NC area (about 10 minutes SW of Uptown Charlotte) 3 days per week on site, 2 days remote

    BENEFITS OF WORKING WITH BROOKSOURCE:

    • Direct communication with the hiring manager, which allows us to move candidates through the interview process faster.
    • Dedication to keep an open line of communication and provide full transparency.
  • SREE Hotels LLC

    IT Support Specialist

    1 day ago

    SREE Hotels LLC Charlotte, United States

    SREE Hotels is looking for an experienced IT Support Specialist at our corporate office located in the Ballantyne area of Charlotte. · Position Summary: We are seeking a highly motivated and customer-focused individual to join our IT team as a Technology Support Specialist. The ...

  • Camelot Consulting, Inc.

    Support Specialist

    6 days ago

    Camelot Consulting, Inc. Charlotte, United States

    Camelot Consulting, Inc. is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell and support software for the 3rd party logistics market which includes public ware ...

  • MetroSys

    IT Support Specialist

    4 days ago

    MetroSys Charlotte, United States

    Job Description · Job DescriptionResponsibilities: · Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues. · Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other ...

  • Infovisa

    Software Support Specialist

    2 days ago

    Infovisa Charlotte, United States

    JOB DESCRIPTION · Position Title: Product Support Specialist · Location: Cornelius, NC · Employment Type: Full-Time, Exempt · Degree: 4-Year Degree · Minimum Experience: 3 Years · Position Summary: · The primary role of this position is to provide first level support to I ...

  • Elior North America

    Technical Support Specialist

    4 days ago

    Elior North America Charlotte, United States

    Technical Support Specialist Job Reference Number: 18470 Employment Type: Full-Time, Hybrid Segment: Elior Corporate Brand: ENA Corporate State: North Carolina (US-NC) When you join Elior North America, you are joining a food service team that is uni Support Specialist, Technical ...

  • Partners Personnel

    Recruitment Support Specialist

    1 day ago

    Partners Personnel Charlotte, United States

    We are looking for a driven, self-motivated, bilingual (Spanish/English) Recruiting Support Specialist to join team · Experienced in high volume recruiting? We are looking for go-getters with high energy who are creative, super organized and detail oriented, and are self-driven t ...

  • ImagineSoftware

    Software Support Specialist

    5 days ago

    ImagineSoftware Charlotte, United States

    Job Details · Job Location · Remote - Charlotte, NC · Position Type · Full Time · Salary Range · $55, $65,000.00 Salary/year · Software Support Specialist · How this Role Makes an Impact · The Software Support Specialist role is an essential piece to our Imagine team, and ...

  • Crescens

    Desktop Support Specialist

    1 day ago

    Crescens Charlotte, United States

    Job Title: Desktop Support Specialist · Location: Charlotte, NC · Duration: 6+ Months · Job Description: · Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.Fa ...

  • Atrium Health

    Peer Support Specialist

    1 week ago

    Atrium Health Charlotte, United States Full time

    Overview · Job Summary · The Peer Support Specialist utilizes their lived experience with the healing process of recovery from psychiatric, traumatic, and/or substance use challenges to offer assistance and support to promote another peer's own personal recovery. The Peer Suppor ...

  • Maxim Health Systems

    Field Support Specialist

    2 days ago

    Maxim Health Systems Charlotte, United States

    **Field Support Specialist** · Charlotte, NC, 28204 · Operations, FieldOffice · Full Time · **** · **Position Description:** The Field Support Specialist I, in collaboration with the Field Support Specialist II, is responsible for providing the highest level of professionali ...

  • Magical Destinations Travel

    Client Support Specialist

    6 days ago

    Magical Destinations Travel Charlotte, United States

    About the job Client Support Specialist · Your Gateway to a Rewarding Career · Are you passionate about your clients and delivering outstanding customer service? Magical Destinations Travel is on the lookout for a Client Support Specialist to enhance our · dedicated team. We p ...

  • POS Nation

    Technical Support Specialist

    5 days ago

    POS Nation Charlotte, United States

    Why Join Our Team? · POS Nation is a small company in a fast-growing, high-tech industry - and this is evident in everything we do. If you're looking for a cushy job at a Fortune 500 company, this is not for you. Being a part of a small company means that everything you do makes ...

  • Alternative Living Solutions of North Carolina

    Peer Support Specialist

    1 day ago

    Alternative Living Solutions of North Carolina Charlotte, United States

    Job Summary · To provide peer support services as part of a multi-disciplinary team to persons with mental illness and/or substance abuse problems. Service provision will focus on working with clients to enhance their recovery. Service is provided to individuals or groups. · Resp ...

  • Partners Personnel

    Recruitment Support Specialist

    17 hours ago

    Partners Personnel Charlotte, United States

    We are looking for a driven, self-motivated, bilingual (Spanish/English) Recruiting Support Specialist to join team · Experienced in high volume recruiting? We are looking for go-getters with high energy who are creative, super organized and detail oriented, and are self-driven ...

  • Vestmark

    Client Support Specialist

    2 days ago

    Vestmark Charlotte, United States

    **Client Support Specialist** · at Vestmark, Inc. Charlotte, NC Adhesion, a Vestmark subsidiary - is a $6.1bil Unified Managed Account Platform designed for Registered Investment Advisors who are looking to bring their clients - and their businesses - to the next level. We passi ...

  • InsideHigherEd

    Budget Support Specialist

    2 days ago

    InsideHigherEd Charlotte, United States Administrative Jobs ,

    Position Number:001291 · Vacancy Open to:All Candidates · Working Title:Budget Support Specialist · Position Designation:EHRA Non-Faculty · Employment Type:Permanent - Full-time · Months per Year:12 · Work Schedule:40-hour work week Monday – Friday; hybrid telework arrangement re ...

  • SPX Enterprises

    CRM Support Specialist

    2 days ago

    SPX Enterprises Charlotte, United States

    · CRM Support Specialist · Location: · Charlotte, North Carolina (NC), US · Building the people that build the world. · With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Thr ...

  • Truist Financial Corporation

    Wealth Support Specialist

    2 days ago

    Truist Financial Corporation Charlotte, United States

    Primary Location : Charlotte, NC US : **Wealth Support Specialist** · Job Description : **The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.** · ...

  • Premier Federal Credit Union

    Facilities Support Specialist

    1 day ago

    Premier Federal Credit Union Charlotte, United States

    Pay Grade: 7 · ENTRY LEVEL · primary functions: · Provide support to multiple Credit Union offices regarding upkeep, maintenance, and third-party services. Support staff in such a way that allows them to provide members with an extraordinary experience in accordance with the Cred ...

  • The Judge Group

    Trade Support Specialist

    15 hours ago

    The Judge Group Charlotte, United States

    Required Qualifications: · Strong knowledge and understanding of derivative products and with drafting OTC Confirmation experience required. · Basic Microsoft Office skills · Excellent verbal, written, and interpersonal communication skills. · Effective organizational, multi-task ...