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IT Support Specialist - Charlotte, United States - MetroSys

MetroSys Charlotte, United States

2 weeks ago

Responsibilities:

Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues.
Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.
Install, configure, and troubleshoot desktop hardware, operating systems, and software applications.
Collaborate with internal teams to escalate and resolve complex technical issues in a timely manner.
Conduct system upgrades, patches, and updates to ensure systems are current and secure.
Assist in maintaining hardware and software inventory, tracking equipment, and managing licensing.
Set up and configure new user accounts, profiles, and email accounts.
Provide user training and support on hardware and software applications.
Perform routine preventive maintenance on desktop equipment.
Document and maintain standard operating procedures (SOPs) and knowledge base articles.
Travel to various locations (approximately 10-25% of the time) to provide on-site technical support and address IT-related issues.

Requirements:

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
Proven work experience as an IT Support Specialist or in a similar role
Experience with Microsoft Azure, preferred
Experience with Microsoft Office and Windows, required
Proficiency in diagnosing and resolving hardware and software-related issues.
Familiarity with mobile device management and support (iOS, Android).
Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
Strong communication and interpersonal skills, with the ability to provide effective technical support to end-users.
Ability to travel to various locations (approximately 10-25% of the time).

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